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Khokha Osama, Customer Service

Khokha Osama

Customer Service·El Bayan Academy,

Egypt

Bachelor's degree, IT

Work experience

Total years of experience: 3 years, 5 months

Customer Service

October 2024 - Present

El Bayan Academy,

Abu Dhabi, United Arab Emirates •Remote

October 2024 - Present

Handled student and parent inquiries through phone calls and messages, providing accurate
information and quick solutions.
Managed and updated Excel sheets to track attendance, excuses, and schedule changes for students
and teachers.
Coordinated class schedules and ensured smooth communication between the academy and its
clients.
Maintained a professional and friendly attitude to enhance customer satisfaction and trust.
Company industry:
Training & Education Center
Job role:
Customer Service and Call Center

ui/ux team leader

May 2024 - Present

InnovateX Solution

Cairo, Egypt

May 2024 - Present

Company industry:
IT Services
Job role:
Information Technology

customer service staff

January 2023 - Present

El bayan academy

Dubai, United Arab Emirates

January 2023 - Present

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

UI/UX Design

January 2026 - April 2026

MB SOFT,

Alexandria, Egypt •Remote

January 2026 - April 2026

Worked on multiple UI/UX design projects for mobile applications, websites, and dashboards,
focusing on improving user experience and visual consistency.
Collaborated with developers and stakeholders to deliver user-centered digital solutions..
Company industry:
Internet & E-commerce
Job role:
Design, Creative, and Arts

Coding Instructor

July 2025 - September 2025

Ischool,

Alexandria, Egypt •Remote

July 2025 - September 2025

Teaching programming concepts to students in Arabic using interactive methods.
Guiding students through coding exercises and small projects to enhance problem-solving skills.
Explaining programming fundamentals easily and engagingly, suitable for different age groups.
Monitoring student progress and providing constructive feedback to support their learning journey.
Company industry:
Training & Education Center
Job role:
Teaching and Academics

UI/UX Design (Freelancer)

January 2025 - June 2025

VotechX,

Cairo, Egypt •Remote

January 2025 - June 2025

Worked on multiple design projects, including mobile and web applications, focusing on user
experience and visual consistency.
Collaborated with developers and clients to deliver user-centered digital solutions on time and within
scope.
Company industry:
Software Development
Job role:
Design, Creative, and Arts

UI/UX Design Instructor

October 2024 - December 2024

MSG,

Cairo, Egypt •Remote

October 2024 - December 2024

Taught students key UI/UX design concepts and industry practices.
Created interactive lessons and hands-on projects to make learning engaging.
Shared updates on the latest design tools and trends.
Simplified complex ideas to help students build a strong design foundation.
Company industry:
IT Services

UI/UX Designer & Team Leader

May 2024 - December 2024

InnovateX Solution,

Cairo, Egypt •Remote

May 2024 - December 2024

Led a small design team to create user-focused digital solutions.
Turned project needs into clear wireframes and prototypes.
Reviewed team work, gave feedback, and ensured tasks were delivered on time.
Combined leadership with hands-on design to achieve creative results.
Company industry:
Software Development
Job role:
Information Technology

moderator

August 2024 - October 2024

Alaadin

Kafr ad Dawwar, Egypt

August 2024 - October 2024

Company industry:
Consumer Electronics
Job role:
Sales

Moderator

August 2024 - October 2024

Aladdin,

Kafr ad Dawwar, Egypt •Hybrid

August 2024 - October 2024

Managed bots and implemented strategies to increase page engagement.
Delivered exceptional customer service through online and phone interactions, resolving queries
promptly.
Enhanced social media communication, ensuring effective problem resolution.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

moderator

January 2023 - October 2023

Quran native

Cairo, Egypt

January 2023 - October 2023

Company industry:
Higher Education
Job role:
Teaching and Academics

Moderator

January 2023 - October 2023

Quran Native Academy,

Cairo, Egypt •Remote

January 2023 - October 2023

Moderated online sessions, addressing user inquiries with professionalism and efficiency.
Identified recurring issues and proposed improvements for streamlined user experiences.
Ensured smooth communication across digital platforms, fostering user satisfaction.
Company industry:
Training & Education Center
Job role:
Customer Service and Call Center

Education

Damanhour University

June 2024

June 2024

Bachelor's degree, IT

Egypt

Damanhur University

June 2024

June 2024

Bachelor's degree, Information Technology

Egypt

Skills

Moderation
Expert
Moderation
Expert
Design
Expert
Design
Expert
Customer Service
Expert
Customer Service
Expert
Callcenter
Expert
Callcenter
Expert
Designer Systems
Expert
Designer Systems
Expert
User Interface
Expert
User Interface
Expert
User Interface Design
Expert
User Interface Design
Expert
Web Design
Expert
Web Design
Expert
HTML + CSS
Expert
HTML + CSS
Expert
User Experience
Intermediate
User Experience
Intermediate
Prototyping
Expert
Prototyping
Expert
Design
Expert
Design
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Customer Service
Intermediate
Customer Service
Intermediate
APPLICATION FRAMEWORKS
Intermediate
APPLICATION FRAMEWORKS
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
DASHBOARD
Intermediate
DASHBOARD
Intermediate
FIGMA DESIGN SOFTWARE
Intermediate
FIGMA DESIGN SOFTWARE
Intermediate
HUMAN CENTERED DESIGN
Intermediate
HUMAN CENTERED DESIGN
Intermediate
THOUGHT LEADERSHIP
Intermediate
THOUGHT LEADERSHIP
Intermediate
UI UX WIREFRAMING
Intermediate
UI UX WIREFRAMING
Intermediate
USER EXPERIENCE UX
Intermediate
USER EXPERIENCE UX
Intermediate
USER RESEARCH
Intermediate
USER RESEARCH
Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Intermediate

French

Beginner

Training and Certifications

Certifications
JavaScript, Self-paced via YouTube Complete Flutter & Dart Development Course [Arabic]
Learn CSS
Learn HTML
UX Design Fundamentals
UX Design
Amazon, Machine Learning Plan