Kholoud Ahmed

Call Center Representative at Mobinil

• Egypt - Cairo
• My current job since April 2015

Call Center Representative at Telecom Egypt 140

• Egypt - Cairo
• November 2014 to February 2015

Trainee at NSGB at National Societe Generale Bank

• Egypt
• June 2012 to July 2012

-Handle and resolve customer complaints.
-Obtain and evaluate all relevant information to handle product and service inquiries.
-Provide pricing and delivery information.
-Manage customers' accounts.
-Keep records of customer interactions and transactions.
-Follow up on customer interactions.
-Deal directly with customers either by telephone, electronically or face to face.

Trainee at Banque du Caire

• Egypt
• July 2011 to August 2011

-Handle and resolve customer complaints.
-Obtain and evaluate all relevant information to handle product and service inquiries.
-Provide pricing and delivery information.
-Manage customers' accounts.
-Keep records of customer interactions and transactions.
-Follow up on customer interactions.
-Deal directly with customers either by telephone, electronically or face to face.