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Kholoud Ashraf, customer service specialist

Kholoud Ashraf

customer service specialist ·amideast

Egypt

Bachelor's degree, Faculty of English commerce, accounting department

Work experience

Total years of experience: 9 years, 11 months

customer service specialist

January 2020 - Present

amideast

Alexandria, Egypt

January 2020 - Present

 Implement AMIDEAST procedures and systems.
 Handling Customer Complaints received from Call center on daily basis
 Provide high quality, consistent information on all AMIDEAST products and services to walk-in customers
 Present a professional image in all client contact accurately process registration for different services using the ProClass
 Receive payments andissue receipts and refunds as required for all AMIDEAST products and services and presenting daily cash reconciliation to Finance
 Distribute SAT scores to customers accurately.
 Handling AMIDEAST official Facebook and Instagram accounts, replying to all
messages and comments besides scheduling posts.
 The facial points of collaboration between Raya call center agency and AMIDEAST.
 Checking internal departments and client’s emails.
 Reporting workloads and tracking sales.
 Handling clients’ requests and complaints, and cash handling.
 Proactively offer AMIDEAST services and sales where suitable.

Company industry:
1342
Job role:
Customer Service and Call Center

TCA

July 2020 - April 2022

AMIDEAST

Alexandria, Egypt

July 2020 - April 2022

Administer F2F and remote proctoring test for (TOEFL ITP, TOEIC Bridge andTOEIC Listening & Reading).
 Proficient usage of Zoom Application.
 Strictly Comply with Testing Procedures.
 Assists in responding to SAT and local registration inquiries.
File Irregularity reports for unusual situations
 Provide security at the testing facility.
 Ensure all locks and security systems are properly used.
 Responsible for holding keys to the testing facility.
 Respond to temporary crises and difficult situations; e.g., technical
malfunction.
 Act as representative of Prometric and proxy for the testing client.
 Receive candidate telephone calls, and provide appointment confirmations
and directions to the test center.

Company industry:
1342
Job role:
Administration

Administrative Assistant

July 2016 - December 2019

AMIDEAST

Alexandria, Egypt

July 2016 - December 2019

Organizing and reporting program, findings and implementing necessary measures.
 Collecting data in terms of registration, reporting and certification.
 Organizing critical documents to be sent to clients.
 Creating spreadsheets of interview findings per interviewee.
 Assisting in auditing certification.
 In charge of setting up learning Management System (LMS)

Company industry:
1342
Job role:
Administration

Education

Alexandria University

July 2015

July 2015

Bachelor's degree, Faculty of English commerce, accounting department

Egypt

GPA (rating): Good

GPA (rating): Good

Graduated from the Faculty of English Commerce, Accounting department

Skills

Administration
Expert
Administration
Expert
Data Analysis
Expert
Data Analysis
Expert
Accounting
Expert
Accounting
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Hard worker, enthusiastic, good listener, teamwork, flexibility, punctuality, problem solving
Expert
Hard worker, enthusiastic, good listener, teamwork, flexibility, punctuality, problem solving
Expert
Administration
Expert
Administration
Expert
Data Analysis
Expert
Data Analysis
Expert
Accounting
Expert
Accounting
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Digital Marketing
Expert
Digital Marketing
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Intermediate

Training and Certifications

Certifications
TOEIC
Jan 2020 - Jan 2022