Kholoud Ashraf

 Implement AMIDEAST procedures and systems.
 Handling Customer Complaints received from Call center on daily basis
 Provide high quality, consistent information on all AMIDEAST products and services to walk-in customers
 Present a professional image in all client contact accurately process registration for different services using the ProClass
 Receive payments andissue receipts and refunds as required for all AMIDEAST products and services and presenting daily cash reconciliation to Finance
 Distribute SAT scores to customers accurately.
 Handling AMIDEAST official Facebook and Instagram accounts, replying to all
messages and comments besides scheduling posts.
 The facial points of collaboration between Raya call center agency and AMIDEAST.
 Checking internal departments and client’s emails.
 Reporting workloads and tracking sales.
 Handling clients’ requests and complaints, and cash handling.
 Proactively offer AMIDEAST services and sales where suitable.

Administer F2F and remote proctoring test for (TOEFL ITP, TOEIC Bridge andTOEIC Listening & Reading).
 Proficient usage of Zoom Application.
 Strictly Comply with Testing Procedures.
 Assists in responding to SAT and local registration inquiries.
File Irregularity reports for unusual situations
 Provide security at the testing facility.
 Ensure all locks and security systems are properly used.
 Responsible for holding keys to the testing facility.
 Respond to temporary crises and difficult situations; e.g., technical
malfunction.
 Act as representative of Prometric and proxy for the testing client.
 Receive candidate telephone calls, and provide appointment confirmations
and directions to the test center.

Organizing and reporting program, findings and implementing necessary measures.
 Collecting data in terms of registration, reporting and certification.
 Organizing critical documents to be sent to clients.
 Creating spreadsheets of interview findings per interviewee.
 Assisting in auditing certification.
 In charge of setting up learning Management System (LMS)