Operation al Support Specialist
Stc Channels -saudi Arabia
Total years of experience :15 years, 3 Months
Handle all reports related Western Region in Retail Sectors. Follow-up any subject to resolve any issues in the Western Region. handle any other requests by DM.
Handling Daily stock check in the store using ERP system and visual check.
Preparing daily reports related stock on-hand and sales.
Solving any issues related stock.
Preparing full financial status report in daily basis and raise it to the Store Manager also ERP system.
Depositing the received cash in the bank.
Ensure the the financial budget report related the stock such as: daily sales (via different channels, money received in span and cash) are equal.
Handling Customer support and guidance in the self service machine in the reception also covering reception tasks.
Support Sales Team if needed.
Any other tasks could be requested by line manager.
Welcoming all stand’s visitors / listening to customers needs and giving then advices about the best services of which plans or services are fitting their needs or desires/ Issuing sims under different plans based on clients requests whatever it’s kind:(Postpaid, Prepaid and quick-net)/ dealing with people in public/ customers and clients face to face / explanation of all the benefits and advantages of the prepaid and postpaid plans for both services (voice and data)/register inquiries of all visitors and deal with it as the procedures/ follow the procedures until finishing the steps of the services in professional treatment
- Maintain E-Recruitment accounts in some Social Media (Instagram, شبكة وساطة لتوظيف ذوي الاعاقة ،حلول البطالة، الشبكة السعودية لذوي الاعاقة) by coordination with Social Media Dept.
- Attend and participate in Careers fair days events in KSA and coordinate with Marketing department related any required materials.
- Search for candidates in different databases internal for the company and for some recruiter websites such as Taqat, Bayt, ..etc.
- Handle Overseas recruitment.
- Do the interviews via face to face, Skype, screen resumes.
- Can provide work flow in a chart for any processes very easily to let the work goes in systematic and smoothly way.
- Liaise with Operations Manager to obtain the list of vacancies, job details.
- Carefully enter the vacancy information into the E-Recruitment portals.
- Provide HR Manager electronic copies of the bulk download of applications with a Short-list.
- Contact the applicants through multiple media ensuring their interest and availability to respond to the contact by Line Managers for preliminary interviews.
- Keep the candidates updated on the progress of the application and promptly notify the unsuccessful ones
- Managing the message system: sending an (Email) to candidates (Recruitment status, ….per state), Welcome email to new Joiner with Collecting P-Docs for Joining processing, then send a new hire email to Dept's Manager CCd HR Team & FA Payroll.
- Create any form in MS Word -Excel or power point that helps and make work easier and better than before.
- Editing the Organization Chart.
- Editing the Job Descriptions.
- Processing an exit interview for leavers (resigned employees) before the final settlement..
- Prepare monthly report for New hires & leavers with simple analysis using MS Excell.
- Handle any HR tasks that cover colleagues in the team and any other recruitment activities and tasks assigned to me from time to time.
1. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
2. Manage maintaining employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
3. Hire employees and process hiring-related paperwork.
4. Schedule or conduct new employee orientations.
5. Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.
6. Confer with management to develop or implement personnel policies or procedures.
7. Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.
8. Translates business priorities into Human Resources strategies, plans and actions.
9. Operate systematically to generate weekly, monthly, and quarterly reports to monitor the institution and field staff’s performance, identify, and analyze gaps in the work to come up with solutions.
10. Monitor and enhance Niteqat status towards standards and target.
11. Utilizing and monitor services from HRDF.
12. Develop succession plans and retention strategies for key talent and positions.
13. Ensure training needs of key and high potential staff are identified and delivered. Ensure all key positions have identified successors.
14. Implement performance management plans to improve performance or assist with exit from the organization.
15. Ensure annual manpower budgeting exercise is conducted accurately and efficiently.
16. Maintain a high level of effectiveness communication with different ministries.
17. Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc.
18. Coordinate, control and inspect staff accommodation, Mess, Head office Maintenance and ensures it is of the highest possible standard of cleanliness and comfort.
- Maintain E-Recruitment accounts in Social Media.(Facebook. Twitter, LinkedIn, Google Plus+, Instagram, YouTube) by coordination with Marketing Dept.
- Liaise with Local and International Recruitment Managers to obtain the list of vacancies, job details and approval on the content of the Adverts.
- Carefully enter the vacancy information into the E-Recruitment portals and social media.
- Provide LRD and IRD Managers electronic copies of the bulk download of applications with a Short-list with Ranking and comments.
- Contact the applicants through multiple media ensuring their interest and availability to respond to the contact by Line Managers for preliminary interviews.
- Keep the candidates updated on the progress of the application and promptly notify the unsuccessful ones
- Managing the message system: sending an (Email) to candidates (Recruitment status, ….per state), Welcome email to new Joiner.
- Processing System hiring request using Lotus Notes system with AS400 & creating the emp# & P-file in ISO system.
- Handle any other Recruitment related activities and tasks assigned from time to time
Travel to prepare workshops with team.
Travel to attend business forums.(for example: Business Women in leadership 2011 KSA).
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Handle the on boarding processes for new joiners & out boarding processes for leavers, prepare employees paper work (contract & polices -certificates), filling & archiving their files(hard & soft copy) send Internal announcements via emails, update personal directory & personal information management file, prepare the attendance & salaries sheets, covering finance manager in payroll process, also, resolving employees issues.
Worked as document-er in some workshops.
Arrange all staff load sheets to follow up and match with all clients deliverable.
Billing & follow up with clients about payments.
Arrange the MOU with clients as draft then post it to CEO.
Handle 2 projects for clients: as project manager(hiring people, paying, considered as a contact point with the client).
Covere my manager in some tasks on her vacations.
Purchase any requirements & Admin needs for the office.
on boarding processes for new joiners & out boarding processes for leavers, preparing employees paper work (contract & polices -certificates), filling & archiving their files(hard & soft copy) sending Internal announcements via emails, update people soft, update personal directory & personal information management file, create Acxiom account ID or terminate it via UK & US notification processes in Acxiom`s people soft, preparing temp attendance & salaries sheets, resolving employees issues,
Handle Ma'aref Program: register new students & teachers, follow up attendance, register the marks, update database, print student information, print certificate, export the data end of the year to send it to ministry of education.
Handle in-out bound calls, follow up the attendance of the kindergarten students, handle computer work for students and printing. designed a creative graduate certificates. participate in social activities
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