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Ahmed Khorshed, Operations Manager

Ahmed Khorshed

Operations Manager·Al Ansari Exchange

United Arab Emirates

Bachelor's degree, Social Work

Work experience

Total years of experience: 17 years, 7 months

Operations Manager

January 2017 - Present

Al Ansari Exchange

Dubai, United Arab Emirates

January 2017 - Present

Financial operations manager at Al Ansari Exchange LLC

Company industry:
Financial Services
Job role:
Management

Operations Manager Compliance and Anti Money Laundering

February 2015 - Present

Al Ansari Exchange company

Dubai, United Arab Emirates

February 2015 - Present

Job description available upon request

Al Ansari Exchange. June 2015 - Present
(Dubai, UAE)

Assistant Manager
Compliance and Anti Money Laundering
Operations Management

Key Responsibilities
• To act as the liaison between branches and AML / Compliance team.
• To communicate closely and attend queries through telephone / email from all branches of Al Ansari Ex- change and / or AML department regarding compliance issues.
• To support the compliance team with advice and interpretation.


• Follow up with AML department on the reason of cancellation of the potentially successful transactions and take necessary actions in coordination with the branches to fulfill the requirements in order to release the transaction.
• To keep the record of all the transactions intercepted by AML department for future reference.
• To conduct comprehensive compliance reviews and risk assessments of business activities, practices and controls; identifying and mitigating potential areas of compliance vulnerability and risk, developing and
implementing corrective action plans for resolution of problematic issues, providing guidance to business
leaders and compliance staff on how to avoid or deal with similar situations in the future.
• To follow up, review and/or investigate "unusual activity", that is sent to the AML team, escalating to
AML Officer for final action.
• Adequate knowledge on internal circulars of company and information on various AML policies and regulations.
• Ensures confidentiality of all information.
• Promotes harmonious professional working relationship with co-employees.
• Performs other duties and responsibilities as may be required by the immediate superior.
• Monitoring all Suspicious/Hold transactions and coordinate with AML and branches.
• Establish evaluation guidelines so that data from different branches can be compared and can be used as part of the evaluation of district progress.
• Gain knowledge and understanding of all banks policies and regulatory requirements that affect each
business line within AML.
• Anticipate and respond to internal customer needs; follow through and complete requests on time.

Company industry:
Financial Services
Job role:
Administration

Supervisor - Compliance and Anti Money Laundering

June 2014 - June 2015

Al Ansari Exchange company

United Arab Emirates

June 2014 - June 2015

Al Ansari Exchange.
(Dubai, UAE)

Compliance & AML Coordinator
Operations Management

Key Responsibilities
• To act as the liaison between branches and AML / Compliance team.
• To communicate closely and attend queries through telephone / email from all branches of Al Ansari Ex- change and / or AML department regarding compliance issues.
• To support the compliance team with advice and interpretation.


• Follow up with AML department on the reason of cancellation of the potentially successful transactions and take necessary actions in coordination with the branches to fulfill the requirements in order to release the transaction.
• To keep the record of all the transactions intercepted by AML department for future reference.
• To conduct comprehensive compliance reviews and risk assessments of business activities, practices and controls; identifying and mitigating potential areas of compliance vulnerability and risk, developing and
implementing corrective action plans for resolution of problematic issues, providing guidance to business
leaders and compliance staff on how to avoid or deal with similar situations in the future.
• To follow up, review and/or investigate "unusual activity", that is sent to the AML team, escalating to
AML Officer for final action.
• Adequate knowledge on internal circulars of company and information on various AML policies and regulations.
• Ensures confidentiality of all information.
• Promotes harmonious professional working relationship with co-employees.
• Performs other duties and responsibilities as may be required by the immediate superior.
• Monitoring all Suspicious/Hold transactions and coordinate with AML and branches.
• Establish evaluation guidelines so that data from different branches can be compared and can be used as part of the evaluation of district progress.
• Gain knowledge and understanding of all banks policies and regulatory requirements that affect each
business line within AML.
• Anticipate and respond to internal customer needs; follow through and complete requests on time.

Company industry:
Financial Services
Job role:
Administration

Compliance & AML Coordinator

November 2012 - June 2014

Al Ansari Exchange

United Arab Emirates

November 2012 - June 2014

Al Ansari Exchange. Nov 2012 - Present
(Dubai, UAE)

Compliance & AML Coordinator
Operations Management

Key Responsibilities
• To act as the liaison between branches and AML / Compliance team.
• To communicate closely and attend queries through telephone / email from all branches of Al Ansari Ex- change and / or AML department regarding compliance issues.
• To support the compliance team with advice and interpretation.


• Follow up with AML department on the reason of cancellation of the potentially successful transactions and take necessary actions in coordination with the branches to fulfill the requirements in order to release the transaction.
• To keep the record of all the transactions intercepted by AML department for future reference.
• To conduct comprehensive compliance reviews and risk assessments of business activities, practices and controls; identifying and mitigating potential areas of compliance vulnerability and risk, developing and
implementing corrective action plans for resolution of problematic issues, providing guidance to business
leaders and compliance staff on how to avoid or deal with similar situations in the future.
• To follow up, review and/or investigate "unusual activity", that is sent to the AML team, escalating to
AML Officer for final action.
• Adequate knowledge on internal circulars of company and information on various AML policies and regulations.
• Ensures confidentiality of all information.
• Promotes harmonious professional working relationship with co-employees.
• Performs other duties and responsibilities as may be required by the immediate superior.
• Monitoring all Suspicious/Hold transactions and coordinate with AML and branches.
• Establish evaluation guidelines so that data from different branches can be compared and can be used as part of the evaluation of district progress.
• Gain knowledge and understanding of all banks policies and regulatory requirements that affect each
business line within AML.
• Anticipate and respond to internal customer needs; follow through and complete requests on time.

Company industry:
Financial Services
Job role:
Other

Customer Service Team Leader

November 2011 - November 2012

Al- Ansari exchange

Dubai, United Arab Emirates

November 2011 - November 2012

Operations & customer service Dep. Nov 2008 - Nov 2012
Customer Service (Supervisor)
Key Responsibilities
• Collecting the remittances made by the branches of AL Ansari branches, checking errors, and direct them to the agents (Arab countries), (Preparing of payment orders)
• Handling all the banking correspondence, which includes non-receipt queries, transfers, amendments,
cancellations, do the settlement and closing the complaint on time.
• Attending the queries of the customers and AL Ansari Exchange branches regarding non-receipt of payments, and any other related queries.
• Handling all incoming calls to call center 8002001, 043772666 and answer all inquiries and complaints
received from customers and the full flexibility in managing the pressure periods on call center.
• Adequate knowledge on internal circulars of the company and intensive follow-up with our agents regard -
ing their internal policy requirements and the variables of their fiscal policy and notify our branches through appropriate circulars.
• Perform the monthly archiving and training the new staff to perform the tasks that related to the above.
• Perform the other duties and responsibilities as may be required.


Job description: • Preparing weekly work schedule for employees, according to job requirements

• Preparing daily report for evaluation for customer service agents (Quality, Performance)

• Training of new employees the best methods compatible with requirements of customer service

• Training courses for staff on innovations system

• Regular meeting to discuss personal problems and suggestions to work

• Management of remittances sent to Arab countries

• Coordination with all banks and agents in all the Arab countries (Remittances, currency rates, follow-up
orders, the implementation of amendments and cancellations)

• Issuance Confirmation checks.

Company industry:
Economics & Financial Consulting
Job role:
Customer Service and Call Center

Customer service offcer

April 2009 - November 2011

Al Ansari Exchange company

United Arab Emirates

April 2009 - November 2011

Operations & customer service Dep. Nov 2008 - Nov 2012
Customer Service (Supervisor)
Key Responsibilities
• Collecting the remittances made by the branches of AL Ansari branches, checking errors, and direct them to the agents (Arab countries), (Preparing of payment orders)
• Handling all the banking correspondence, which includes non-receipt queries, transfers, amendments,
cancellations, do the settlement and closing the complaint on time.
• Attending the queries of the customers and AL Ansari Exchange branches regarding non-receipt of payments, and any other related queries.
• Handling all incoming calls to call center 8002001, 043772666 and answer all inquiries and complaints
received from customers and the full flexibility in managing the pressure periods on call center.
• Adequate knowledge on internal circulars of the company and intensive follow-up with our agents regard -
ing their internal policy requirements and the variables of their fiscal policy and notify our branches through appropriate circulars.
• Perform the monthly archiving and training the new staff to perform the tasks that related to the above.
• Perform the other duties and responsibilities as may be required.


Job description: • Preparing weekly work schedule for employees, according to job requirements

• Preparing daily report for evaluation for customer service agents (Quality, Performance)

• Training of new employees the best methods compatible with requirements of customer service

• Training courses for staff on innovations system

• Regular meeting to discuss personal problems and suggestions to work

• Management of remittances sent to Arab countries

• Coordination with all banks and agents in all the Arab countries (Remittances, currency rates, follow-up
orders, the implementation of amendments and cancellations)

• Issuance Confirmation checks.

Company industry:
Financial Services
Job role:
Administration

Teller foreign currency - Cashier

November 2008 - April 2009

Al Ansari Exchange company

United Arab Emirates

November 2008 - April 2009

Operations & customer service Dep. Nov 2008 - Nov 2012
Customer Service (Supervisor)
Key Responsibilities
• Collecting the remittances made by the branches of AL Ansari branches, checking errors, and direct them to the agents (Arab countries), (Preparing of payment orders)
• Handling all the banking correspondence, which includes non-receipt queries, transfers, amendments,
cancellations, do the settlement and closing the complaint on time.
• Attending the queries of the customers and AL Ansari Exchange branches regarding non-receipt of payments, and any other related queries.
• Handling all incoming calls to call center 8002001, 043772666 and answer all inquiries and complaints
received from customers and the full flexibility in managing the pressure periods on call center.
• Adequate knowledge on internal circulars of the company and intensive follow-up with our agents regard -
ing their internal policy requirements and the variables of their fiscal policy and notify our branches through appropriate circulars.
• Perform the monthly archiving and training the new staff to perform the tasks that related to the above.
• Perform the other duties and responsibilities as may be required.


Job description: • Preparing weekly work schedule for employees, according to job requirements

• Preparing daily report for evaluation for customer service agents (Quality, Performance)

• Training of new employees the best methods compatible with requirements of customer service

• Training courses for staff on innovations system

• Regular meeting to discuss personal problems and suggestions to work

• Management of remittances sent to Arab countries

• Coordination with all banks and agents in all the Arab countries (Remittances, currency rates, follow-up
orders, the implementation of amendments and cancellations)

• Issuance Confirmation checks.

Company industry:
Financial Services
Job role:
Administration

Education

Social work

May 2005

May 2005

Bachelor's degree, Social Work

Egypt

kindly find my CV

Cairo University

January 2005

January 2005

Bachelor's degree, Psychology and Sociology

Egypt

Cairo University, Banha (2001- 2005) Bachelor Degree of Social Work Psychology and Sociology

Skills

Customer Centricity
Expert
Customer Centricity
Expert
AML
Expert
AML
Expert
Exchange Connectivity
Expert
Exchange Connectivity
Expert
Banking Operations
Expert
Banking Operations
Expert
Operations Training
Expert
Operations Training
Expert
 Operating Systems: Windows 95/2000/XP/7
Expert
 Operating Systems: Windows 95/2000/XP/7
Expert
ARCHIVING
Expert
ARCHIVING
Expert
ASCP
Expert
ASCP
Expert
BANKING
Expert
BANKING
Expert
CLOSING
Expert
CLOSING
Expert
CORRESPONDENCE
Expert
CORRESPONDENCE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DEP
Expert
DEP
Expert
EXCHANGE
Expert
EXCHANGE
Expert
OPERATIONS
OPERATIONS
TRAINING
TRAINING
 MS Office
Intermediate
 MS Office
Intermediate
 Anti-Money laundering
Intermediate
 Anti-Money laundering
Intermediate
Customer Centricity
Expert
Customer Centricity
Expert
AML
Expert
AML
Expert
Exchange Connectivity
Expert
Exchange Connectivity
Expert
Banking Operations
Expert
Banking Operations
Expert
Operations Training
Expert
Operations Training
Expert

Languages

Arabic

Expert

English

Intermediate

Training and Certifications

Training
Anti Money laundry
Al Ansari Exchange LLC
Jan 2021
Customer Service etiquettes
 Customer Service etiquettes
May 2011

Hobbies and interests

Too many