Operations Manager Compliance and Anti Money Laundering
Al Ansari Exchange company
Total years of experience :15 years, 6 Months
Job description available upon request
Al Ansari Exchange. June 2015 - Present
(Dubai, UAE)
Assistant Manager
Compliance and Anti Money Laundering
Operations Management
Key Responsibilities
• To act as the liaison between branches and AML / Compliance team.
• To communicate closely and attend queries through telephone / email from all branches of Al Ansari Ex- change and / or AML department regarding compliance issues.
• To support the compliance team with advice and interpretation.
• Follow up with AML department on the reason of cancellation of the potentially successful transactions and take necessary actions in coordination with the branches to fulfill the requirements in order to release the transaction.
• To keep the record of all the transactions intercepted by AML department for future reference.
• To conduct comprehensive compliance reviews and risk assessments of business activities, practices and controls; identifying and mitigating potential areas of compliance vulnerability and risk, developing and
implementing corrective action plans for resolution of problematic issues, providing guidance to business
leaders and compliance staff on how to avoid or deal with similar situations in the future.
• To follow up, review and/or investigate "unusual activity", that is sent to the AML team, escalating to
AML Officer for final action.
• Adequate knowledge on internal circulars of company and information on various AML policies and regulations.
• Ensures confidentiality of all information.
• Promotes harmonious professional working relationship with co-employees.
• Performs other duties and responsibilities as may be required by the immediate superior.
• Monitoring all Suspicious/Hold transactions and coordinate with AML and branches.
• Establish evaluation guidelines so that data from different branches can be compared and can be used as part of the evaluation of district progress.
• Gain knowledge and understanding of all banks policies and regulatory requirements that affect each
business line within AML.
• Anticipate and respond to internal customer needs; follow through and complete requests on time.
Financial operations manager at Al Ansari Exchange LLC
Al Ansari Exchange.
(Dubai, UAE)
Compliance & AML Coordinator
Operations Management
Key Responsibilities
• To act as the liaison between branches and AML / Compliance team.
• To communicate closely and attend queries through telephone / email from all branches of Al Ansari Ex- change and / or AML department regarding compliance issues.
• To support the compliance team with advice and interpretation.
• Follow up with AML department on the reason of cancellation of the potentially successful transactions and take necessary actions in coordination with the branches to fulfill the requirements in order to release the transaction.
• To keep the record of all the transactions intercepted by AML department for future reference.
• To conduct comprehensive compliance reviews and risk assessments of business activities, practices and controls; identifying and mitigating potential areas of compliance vulnerability and risk, developing and
implementing corrective action plans for resolution of problematic issues, providing guidance to business
leaders and compliance staff on how to avoid or deal with similar situations in the future.
• To follow up, review and/or investigate "unusual activity", that is sent to the AML team, escalating to
AML Officer for final action.
• Adequate knowledge on internal circulars of company and information on various AML policies and regulations.
• Ensures confidentiality of all information.
• Promotes harmonious professional working relationship with co-employees.
• Performs other duties and responsibilities as may be required by the immediate superior.
• Monitoring all Suspicious/Hold transactions and coordinate with AML and branches.
• Establish evaluation guidelines so that data from different branches can be compared and can be used as part of the evaluation of district progress.
• Gain knowledge and understanding of all banks policies and regulatory requirements that affect each
business line within AML.
• Anticipate and respond to internal customer needs; follow through and complete requests on time.
Al Ansari Exchange. Nov 2012 - Present
(Dubai, UAE)
Compliance & AML Coordinator
Operations Management
Key Responsibilities
• To act as the liaison between branches and AML / Compliance team.
• To communicate closely and attend queries through telephone / email from all branches of Al Ansari Ex- change and / or AML department regarding compliance issues.
• To support the compliance team with advice and interpretation.
• Follow up with AML department on the reason of cancellation of the potentially successful transactions and take necessary actions in coordination with the branches to fulfill the requirements in order to release the transaction.
• To keep the record of all the transactions intercepted by AML department for future reference.
• To conduct comprehensive compliance reviews and risk assessments of business activities, practices and controls; identifying and mitigating potential areas of compliance vulnerability and risk, developing and
implementing corrective action plans for resolution of problematic issues, providing guidance to business
leaders and compliance staff on how to avoid or deal with similar situations in the future.
• To follow up, review and/or investigate "unusual activity", that is sent to the AML team, escalating to
AML Officer for final action.
• Adequate knowledge on internal circulars of company and information on various AML policies and regulations.
• Ensures confidentiality of all information.
• Promotes harmonious professional working relationship with co-employees.
• Performs other duties and responsibilities as may be required by the immediate superior.
• Monitoring all Suspicious/Hold transactions and coordinate with AML and branches.
• Establish evaluation guidelines so that data from different branches can be compared and can be used as part of the evaluation of district progress.
• Gain knowledge and understanding of all banks policies and regulatory requirements that affect each
business line within AML.
• Anticipate and respond to internal customer needs; follow through and complete requests on time.
Operations & customer service Dep. Nov 2008 - Nov 2012
Customer Service (Supervisor)
Key Responsibilities
• Collecting the remittances made by the branches of AL Ansari branches, checking errors, and direct them to the agents (Arab countries), (Preparing of payment orders)
• Handling all the banking correspondence, which includes non-receipt queries, transfers, amendments,
cancellations, do the settlement and closing the complaint on time.
• Attending the queries of the customers and AL Ansari Exchange branches regarding non-receipt of payments, and any other related queries.
• Handling all incoming calls to call center 8002001, 043772666 and answer all inquiries and complaints
received from customers and the full flexibility in managing the pressure periods on call center.
• Adequate knowledge on internal circulars of the company and intensive follow-up with our agents regard -
ing their internal policy requirements and the variables of their fiscal policy and notify our branches through appropriate circulars.
• Perform the monthly archiving and training the new staff to perform the tasks that related to the above.
• Perform the other duties and responsibilities as may be required.
Job description: • Preparing weekly work schedule for employees, according to job requirements
• Preparing daily report for evaluation for customer service agents (Quality, Performance)
• Training of new employees the best methods compatible with requirements of customer service
• Training courses for staff on innovations system
• Regular meeting to discuss personal problems and suggestions to work
• Management of remittances sent to Arab countries
• Coordination with all banks and agents in all the Arab countries (Remittances, currency rates, follow-up
orders, the implementation of amendments and cancellations)
• Issuance Confirmation checks.
Operations & customer service Dep. Nov 2008 - Nov 2012
Customer Service (Supervisor)
Key Responsibilities
• Collecting the remittances made by the branches of AL Ansari branches, checking errors, and direct them to the agents (Arab countries), (Preparing of payment orders)
• Handling all the banking correspondence, which includes non-receipt queries, transfers, amendments,
cancellations, do the settlement and closing the complaint on time.
• Attending the queries of the customers and AL Ansari Exchange branches regarding non-receipt of payments, and any other related queries.
• Handling all incoming calls to call center 8002001, 043772666 and answer all inquiries and complaints
received from customers and the full flexibility in managing the pressure periods on call center.
• Adequate knowledge on internal circulars of the company and intensive follow-up with our agents regard -
ing their internal policy requirements and the variables of their fiscal policy and notify our branches through appropriate circulars.
• Perform the monthly archiving and training the new staff to perform the tasks that related to the above.
• Perform the other duties and responsibilities as may be required.
Job description: • Preparing weekly work schedule for employees, according to job requirements
• Preparing daily report for evaluation for customer service agents (Quality, Performance)
• Training of new employees the best methods compatible with requirements of customer service
• Training courses for staff on innovations system
• Regular meeting to discuss personal problems and suggestions to work
• Management of remittances sent to Arab countries
• Coordination with all banks and agents in all the Arab countries (Remittances, currency rates, follow-up
orders, the implementation of amendments and cancellations)
• Issuance Confirmation checks.
Operations & customer service Dep. Nov 2008 - Nov 2012
Customer Service (Supervisor)
Key Responsibilities
• Collecting the remittances made by the branches of AL Ansari branches, checking errors, and direct them to the agents (Arab countries), (Preparing of payment orders)
• Handling all the banking correspondence, which includes non-receipt queries, transfers, amendments,
cancellations, do the settlement and closing the complaint on time.
• Attending the queries of the customers and AL Ansari Exchange branches regarding non-receipt of payments, and any other related queries.
• Handling all incoming calls to call center 8002001, 043772666 and answer all inquiries and complaints
received from customers and the full flexibility in managing the pressure periods on call center.
• Adequate knowledge on internal circulars of the company and intensive follow-up with our agents regard -
ing their internal policy requirements and the variables of their fiscal policy and notify our branches through appropriate circulars.
• Perform the monthly archiving and training the new staff to perform the tasks that related to the above.
• Perform the other duties and responsibilities as may be required.
Job description: • Preparing weekly work schedule for employees, according to job requirements
• Preparing daily report for evaluation for customer service agents (Quality, Performance)
• Training of new employees the best methods compatible with requirements of customer service
• Training courses for staff on innovations system
• Regular meeting to discuss personal problems and suggestions to work
• Management of remittances sent to Arab countries
• Coordination with all banks and agents in all the Arab countries (Remittances, currency rates, follow-up
orders, the implementation of amendments and cancellations)
• Issuance Confirmation checks.
kindly find my CV
Cairo University, Banha (2001- 2005) Bachelor Degree of Social Work Psychology and Sociology