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Khouloud Garma, Retail Sales Executive

Khouloud Garma

Retail Sales Executive·H&M Group

United Arab Emirates

Bachelor's degree, Graphic Design

Work experience

Total years of experience: 7 years, 1 months

Retail Sales Executive

December 2023 - Present

H&M Group

Fujairah, United Arab Emirates

December 2023 - Present

Achieve daily and monthly sales targets
Resolve customer complaints professionally to ensure satisfaction
Assist customers in selecting products and styling outfits
Maintain store presentation and stock organization
Monitor stock levels and support inventory management
Collaborate with team members to achieve store KPIs

Company industry:
Fashion & Apparel
Job role:
Sales

SALES ASSOCIATE

December 2023 - Present

HYM Group

Fujairah, United Arab Emirates Hybrid

December 2023 - Present

Achieve daily and monthly sales targets
Resolve customer complaints professionally to ensure satisfaction
Assist customers in selecting products and styling outfits
Maintain store presentation and stock organization
Monitor stock levels and support inventory management
Collaborate with team members to achieve store KPIs

Company industry:
Law Firm

RECEPTIONIST & CUSTOMER SERVICE

June 2019 - March 2026

El Amen Medical Center

Tunis, Tunisia

June 2019 - March 2026

Greet patients and visitors professionally
Manage appointment scheduling and clinic software
Answer phone inquiries and handle administrative tasks
Provide support to doctors and medical staff

Company industry:
Medical Clinic

SALES EXECUTIVE

January 2020 - October 2023

ZARA

Sousse, Tunisia

January 2020 - October 2023

Assist customers with product recommendations and full outfit styling
Deliver outstanding customer service in a high-traffic retail environment
Support fitting rooms and manage size exchanges
Inform customers about promotions and campaigns
Follow brand guidelines for visual merchandising

Company industry:
Retail & Wholesale

Education

School Of Marketing

June 2019

June 2019

Bachelor's degree, Graphic Design

Tunisia

GPA (point): 2 out of 20

GPA (point): 2 out of 20

Vitamin Packaging & Complete Brand Identity
View attachment

The higher institue of arts and crafts

January 2019

January 2019

Bachelor's degree, Graphic Design And Communication

Tunisia

The higher institue of arts and crafts

January 2019

January 2019

Bachelor's degree, Business And Marketing

Tunisia

Skills

Sale Negotiation
Expert
Sale Negotiation
Expert
Problem-solving
Expert
Problem-solving
Expert
Communications
Expert
Communications
Expert
Teamwork
Expert
Teamwork
Expert
Team Leadership
Expert
Team Leadership
Expert
Closing Deals
Expert
Closing Deals
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
BUSINESS PRESENTATIONS
Intermediate
BUSINESS PRESENTATIONS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
SALES
Intermediate
SALES
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
BUSINESS PRESENTATIONS
Intermediate
BUSINESS PRESENTATIONS
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
SALES
Intermediate
SALES
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Expert

Hobbies and interests

design
photography