key account manager
Alissar Flowers
Total years of experience :8 years, 0 Months
Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives, ensure the correct products and services are delivered to customers in a timely manner, serve as the link of communication between key customers and internal teams, resolve any issues and problems faced by customers and deal with complaints to maintain trust, generating new sales that will turn into long-lasting relationships, managing key accounts, maintaining a long term relationship with accounts and maximizing sales opportunities within them. Lead all event planning and production meetings and discussions. Negotiate costs and services with vendors. Coordinate the logistics for shipping supplies and staff travel to the event location. Prepare and modify event contracts as requested. Leading to manage a whole team of different departments to organize a successful event. Managing event budget, meet customer objectives, ensure products and services delivered in time. Dealing with customer queries and complaints, maximizing profitability, meeting sales targets, motivating staff to do so. Monitor stock in/out, inventory check on daily/monthly bases etc.
Responsibilities Possess full and accurate information about all F&B outlets, promotions and special events, provide customers with any required information related to all F&B outlets, promotions and special events, handle all F&B inquiries coming through phone and emails, advice and recommend food & beverage choices to customers while making offers, create reservations in MARC system and clearly indicate all notes and preferences of the customer, proceed with table allocation if needed, confirm and confirm bookings for all F&B, responsible for control over the number of reservations taken for a day for any outlet, announce overbook of any outlet when necessary and stop bookings, responsible for taking clear and accurate information about every booker and update it correspondingly in database, ensure all information is correct and up to standards, ensure that all customer inquiries are handled timely, efficiently and with care, maximizing reservations accurately & up-selling.
Greet incoming and departing guests warmly with a genuine smile and eye contact, escort them to assigned dining area, present menus, announce waiter's name, inform guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff, answer incoming calls to the restaurant and provide appropriate service treats all guests in a manner to ensure their complete satisfaction, always strives to exceed guests' expectations, run the floor plan board, take guest information and quotes wait times to guests accurately when tables are not immediately available, managing reservations, replying emails.
Manage arrangements/appointments, phone calls and correspondence (e-mail, letters), managing e-commerce, overseeing pricing and stock control, observance and control of timely work performed, deal with customer queries and complaints, manage courier destinations, sale company equipment’s, monitoring the financial performance of the store, responsibility for large daily cash turnover, preparing promotional materials and displays, provide high level of customer satisfaction through excellent service.