Real Estate Agent
Seven Heights
Total years of experience :22 years, 3 Months
* Highly experienced in buying and selling properties
* Good knowledge of real estate laws and procedures
* Wide knowledge of people management procedures
* Familiarity with marketing techniques
* Ability to convince customers to buy properties
* Ability to develop good relationships with prospective customers
⦁ In charge of full compliance in safety, service, security, and performance of FA cabin crew in Economy Class on wide-body aircraft (A330/340 & B777/787).
⦁ Leading up to 8 crew.
⦁ Senior Cabin Crew /Cabin Manager on narrow-body aircraft (A319/320/321), fully in charge of all zones.
⦁ Assigned crew through clear direction, motivation and development to ensure highest standards of performance and productivity are achieved and maintained. Ensure awareness, understanding and buy-in to Service Delivery objectives, standards and requirements.
⦁ Brief, coach, evaluate, assess the team, train new staff members.
⦁ Analyze individual cases and trends in performance, attendance or behavior
⦁ Recognize and encourage good performance and ensure regular one-to-one communication and feedback.
⦁ Address under-performance through timely intervention and provision of management support.
⦁ Ensure timely application of the disciplinary process to improve standards where necessary.
⦁ Respond efficiently and effectively to solve problems/ incidents on board.
⦁ Apply clear assessment criteria and measures for on-board appraisals.
⦁ Provide a high standard of customer service and Service recovery if needed
⦁ Help customers by answering their questions - provide advice, promote & sale DUTY-FREE products.
Nefertiti Group Fudo Restaurant & living room - Dubai
From 10/2012 Till 07/2013
Job Title: Restaurant Manager
Tasks: • Manage restaurant operations in terms of staffing and scheduling functions efficiently;
• Plan and lead interviewing, hiring and training processes to deliver exceptional customer experience;
• Manage inventory and stocks and supplies;
• Greet and seat all customers in a professional and friendly manner and provide menus;
• Investigate and resolve complaints concerning food quality and service;
• Coordinate with other management personnel to plan marketing, advertising, and special restaurant functions;
• Promote and enforce world class sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas;
• Supervise cashier operations and run end of day reports ensuring effective visibility on daily commercial performance to higher management;
Ltd " Travel Agency" Hot Tours "
From 07/2011 Till 10/2012
Job Title: Chief Accountant
Tasks: • Maintain accounting and tax activities (sales of services, payments to suppliers and customers for services, cash flows in foreign and local currency);
• Calculate company key indicators and the formulate analytical reports for management;
• Plan, manage and control the movement of financial flows. Credit Control. Control and distribution of funds of the enterprise (cash and non-cash payment);
• Manage relationships with financial institutions (trade finance, attracting financial resources, payroll contracts, production and use of corporate payment cards);
• Prepare various key financial reports;
• Analyze and assess financial risks;
• Manage staffing in accordance with the Labor Code;
• Formulate technical specifications for programmers.
Construction company LLC "Ukraine - Restoration"
From 08/2005 Till 06/2011
Job Title: Accountant
Taking part in the restoration and reconstruction of objects such as Mariinsky Palace, Olympic Stadium, Appellate Economic Court, St. Nicholas Cathedral and many other churches.
Tasks: • Control the rational and economical use of materials, labor and financial resources in order to identify internal resources and loss prevention;
• Lead major inventory activities each year or upon request of the management;
• Develop and perform timely comprehensive accounting and reporting activities on financial receivables and payables;
Job Title: Logistics Engineer
Tasks: • Determine all the necessary required materials and resources, their rational use and quality standards;
• Prepare contracts with suppliers, and negotiate terms and conditions for the delivery of materials while performing feasibility studies of establishing direct long-term business relationships for the supply of material and technical resources.
The company "MTB - Ukraine" (Giant Bicycles in Ukraine)
From 10/2002 Till 07/2005
Job Title: Sales Manager of the exhibition hall
Tasks: • Manage long term relationships with regional dealers;
• Provide excellent customer service and advice on a range of bicycles and accessories to help everyone enjoy the benefits experienced through the sport & recreation of cycling;
• Apply sales procedures taking into account the legal requirements relating to bicycles sales;
• Conduct presentations, participation in exhibitions.
Job Title: Quality Engineer (Quality Management System; ISO 9001-2000, the International Organization for Standardization)
Tasks: • Document project development on system of quality management, its testing, submitting for approval by the company management, registration, copying and spreading of the approved documents, the withdrawal from circulation, the transfer to the archive and the destruction of the seized copies;
• Verify the adequacy of the existing documentation system of quality management with future checking, alteration and abolition;
• Make key decisions on amendments to the documents based on proposals of owners of the enterprise processes, the analysis of established and potential nonconformities and recommendations of internal and external auditors.
• 2008--2011 Kiev National University of Engineering and Architecture, Construction faculty, qualification - management and accounting, Bachelor's degree
• 2002--2007 National Academy of Internal Affairs, Faculty of Law, Specialty - jurisprudence, Bachelor's degree