Senior Program Manager
Emirates Airline
مجموع سنوات الخبرة :23 years, 5 أشهر
Top performing Program Manager consistently sought out to lead digital transformation programs. Managed staff in a matrix reporting structure of 15 Global Project Managers, 45 Projects with a portfolio value of $125M - Delivered multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gain. Prescribed project plans that provided quick ROI for maximum productivity and service optimization. Used agile methodology, delivering in multiple sprints and using the latest web technologies
• Digital Airside Operations: Spearheaded the global digital transformation of the airport/ramp operations to efficiently manage the turnaround of the aircrafts across 160 countries. Introduced mobile devices for the operators to manage the workflow of the aircraft turnaround enabling users to capture real-time services information at the aircraft. Managed $20M Program with a large team distributed across the globe, going live within 8 months and leading the business change management that was a significant factor in global acceptance
• Digital Flight Deck: Head of the program to digitalize the flight deck of all Emirates aircrafts to achieve CEO’s vision ‘Paperless Flight Deck’. $16M program introduced tablets in the flight deck connected with the aircraft system providing contextual information to the crew about high profile passengers, trip information, in flight and destination weather and colleagues on board. Managed ‘C’ level executives by providing them regular updates on 1-1 basis.
• Next-Gen Weight & Balance: Turned around a failing $15M mission critical Next-Gen Weight and Balance program - critically important for an airline with large fleet. Re-negotiated IT contract with the supplier, restructured the program, and launched the system within 9 months. Integrated 25+ In house applications to fully automate information exchange in operations and managed the business change across 2 continents seamlessly
• Passenger Services Solution: Led multi-functional business & technology team to develop the new Passenger Services system. The solution significantly reduced number of key strokes users needed to issue boarding pass allowing them to focus on delighting the customers. Successfully managed a budget of $8M with a 40-member cross functional team from requirements inception, design & development to implementation.
• In-Flight Business Process Management: Directed all services, resources and project plans to set up a Business Management System on tablets that captured compliments and complaints of passengers on all flights. Slashed business costs by 50% by automating analytics on improving in-flight service. Used BI systems to slice-and-dice voluminous data, which revealed problematic in-flight products impacting quality
Top performing senior leader and Program Manager leading strategic initiatives including business process automation, ERP systems implementation for high-end clients. Manage workloads, define deliverables, hire and mentor resources, conduct performance reviews and ensure compliance with PMO standards. Overhauled the IT landscape for Retail, Automotive and Supply Chain businesses by implementing SAP across the business divisions
• SAP roll out in Toyota & Honda: Captured productivity improvements valued at $12M by rolling out SAP for Automotive in Toyota and Honda enterprises in UAE. Managed global team of 40 staff during the 3 years $10M program leading multiple streams consisting of technology, process re-engineering and business change management. Achieved success within budget & timeline through project management and risk forecasting skills
• SAP for Retail: Led the implementation of SAP Point-Of-Sales and Retail systems in 24 Toys R Us stores in 8 countries across UAE and GCC region. The $8M project with payback period of 2.3 years, involved re-engineering the existing Inventory Planning, Procurement and Logistics processes and was delivered 2 weeks ahead of time and within budget. Led 20 staff from different IT streams and managed business change and stakeholders across all countries
• SAP for Logistics: Successfully managed the roll out of Warehouse & Transportation Management System in the Logistics division. The $4M project helped improved customer satisfaction by improving on-time deliveries and improved operational productivity by automating and streamlining fragmented logistics processes. Created detailed project plan with well-defined tasks, milestones, client sign-offs and specifications.
• Established Project Management Office PMO: Spearheaded the development of the first ever Program Management Office. Established best practices for project planning, business case management, costs and risks management for all in flight Projects by implementing a full Project Management suite across the organization.
Led and implemented complex projects and global teams. Mitigated risks, managed requirements and worked with project stakeholders while managing expectations at all levels. Respected leader with record of implementing successful IT solutions in the Supply Chain business that increased efficiencies, reduced expenses and increased customer satisfaction.
• Rebuilt in House Warehouse Management System: Rebuilt project that had fallen apart. Large, fixed price software project was in cost overrun. Schedules had been abandoned. Rewrote statement of work, negotiated changes with client and rebase lined schedule. Turned imminent failure into business reference project by successfully deploying solution for a fully automated warehouse with conveyor belts that supported major distribution in Europe
• Global Track & Trace Solution: Reduced customer queries by 50% by planning and leading major consolidation of customer service function. Each of 65 offices within the European organization maintained its own back office/ customer service support function. Developed In house global tracking solution with a team of 20 that automated and consolidated these freestanding units into higher efficiency introducing a one-stop-shop for tracking shipments
• Business Process Re-engineering: Managed business process re-engineering projects in Netherlands to optimize the key functional areas of the spare parts central distribution centers of IBM and Dell by reducing the operating costs and maximizing productivity. Improved productivity through redesigned business process and system automation
Lead Business Analyst Consultant for Financial institutions: Managed complex projects and established personal reputation as subject matter expert for financial Portfolio Management.
GPA = 70%