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Khushi Arora Arora, Process Training Specialist (L&D)

Khushi Arora Arora

Process Training Specialist (L&D)·Startek Gurugram,

India

Bachelor's degree, Accounting

Work experience

Total years of experience: 3 years, 6 months

Process Training Specialist (L&D)

January 2024 - Present

Startek Gurugram,

New Delhi, India

January 2024 - Present

Delivered process & soft-skill training to batches of 20+ new hires.
Created assessments, training materials, and certification trackers.
Achieved high accuracy and training completion scores.
Coordinated with operations teams to support smooth batch transitions.
Company industry:
Business Process Outsourcing (BPO)

Team Leader- Operations

January 2025 - January 2026

Startek Gurugram,

Delhi, India

January 2025 - January 2026

Supervising daily operations across 3 machines / process lines ensuring
workflow efficiency.
Managing KPIs including productivity, accuracy, attendance & quality
scores.
Conducting team coaching, refresher training & performance
improvement sessions.
Handling client escalations and ensuring fast resolution.
Preparing MIS reports for management and improving SLA compliance.
Supporting onboarding, training coordination & day-to-day operations.
Company industry:
Business Process Outsourcing (BPO)

Inside Sales Representative

January 2021 - January 2022

Dudao India Pvt. Ltd

Delhi, India

January 2021 - January 2022

Managed daily team operations, productivity & KPIs
Improved quality and performance through coaching & training
Delivered process & soft-skill training to 15-20 new hires per batch
Reduced errors and ensured smooth onboarding transitions
Handled client escalations and met SLA timelines
Maintained MIS reports, quality standards & compliance
Company industry:
Corporate Management Office

Education

Delhi University

January 2023

January 2023

Bachelor's degree, Accounting

India

University Of Delhi

January 2020

January 2020

High school or equivalent, Accounting

India

Skills

CERTIFIED MANAGEMENT ACCOUNTANT
Intermediate
CERTIFIED MANAGEMENT ACCOUNTANT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COACHING
Intermediate
COACHING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
EMPLOYEE RETENTION
Intermediate
EMPLOYEE RETENTION
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
PEOPLE MANAGEMENT
Intermediate
PEOPLE MANAGEMENT
Intermediate
PROCESS DEVELOPMENT
Intermediate
PROCESS DEVELOPMENT
Intermediate

Languages

English
Beginner
Hindi
Beginner