Sales and Service Manager
Land of Supplies Co.
Total years of experience :12 years, 5 Months
Key Result Areas:
Resolving customer complaints while prioritizing customer satisfaction and loyalty.
Following through with client requests to resolve problems.
Managing to increase sales by 15%.
Supervising employees and assessing performances to determine training needs and define accurate plans for decreasing process lags.
Training and regularly mentoring associates on performance-oriented strategies and customer service techniques.
Assisting with pricing questions, inventory availability, and changes to existing orders and shipping information.
Formulating end-to-end sales solutions, streamlining operations, while contributing to long-term growth objectives of the corporate entity
Increasing revenue and pipeline growth through strategic sales solutions, analytics and channel partner alliances within short time of on-boarding
Steering business operations for the profit centre to realize pre-planned sales and revenue targets; formulating profit centre budget for operational/ business development activities
Formulating, developing and implementing yearly business strategies to ensure attainment of revenue goals and profitable sell through.
Key Result Areas:
Achieved a notable reduction of up to 5% in daily expenses through strategic cost-saving initiatives and efficient resource allocation.
Leveraged strong negotiation skills to secure favourable contracts and product prices, fostering mutually beneficial relationships with vendors and developers.
Spearheaded initiatives resulting in a significant 20% increase in profit margin, demonstrating adept financial management and business acumen.
Developed comprehensive project plans and effectively communicated deadlines to ensure timely project completion, optimizing workflow efficiency and productivity.
Utilized persuasive communication skills to effectively demonstrate product features and benefits to potential customers, driving sales and promoting brand loyalty.
Key Result Areas:
Crafted precise cost estimates and bid documents by thoroughly analyzing customer RFPs and collaborating closely with project managers, ensuring accuracy and alignment with project requirements.
Orchestrated seamless communication with customers, handling an average of 74 calls per day with professionalism and efficiency, fostering strong client relationships and satisfaction.
Drove a notable 10% increase in sales through strategic initiatives and proactive client engagement, leveraging market insights and customer relationships to achieve revenue growth.
Offered expert technical troubleshooting and problem-solving support to clients experiencing issues with installed equipment or systems, resolving issues promptly and ensuring uninterrupted operations.
PREVIOUS WORK EXPERIENCE
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