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KIER ELIZALDE VISTAL, Customer Operations Expert I, CSR (Hotel Reservations)

KIER ELIZALDE VISTAL

Customer Operations Expert I, CSR (Hotel Reservations)·TELEPERFORMANCE

Philippines

Bachelor's degree, Psychology

Work experience

Total years of experience: 2 years, 8 months

Customer Operations Expert I, CSR (Hotel Reservations)

January 2025 - October 2025

TELEPERFORMANCE

General Santos, Philippines •Remote

I found this job using Bayt.com

January 2025 - October 2025

2025
- Handled inbound voice calls for Hyatt Hotels, providing exceptional customer service to guests worldwide, addressing inquiries, and resolving issues related to bookings, cancellations, and room upgrades.
- Developed strong communication skills, navigating multiple systems to provide accurate and efficient solutions, resulting in high customer satisfaction ratings.
- Worked in a fast-paced environment, managing high call volumes while maintaining attention to detail and empathy, honing problem-solving skills and adaptability in a dynamic customer service setting.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Advisor I, Customer Service Support, CSR (Financial Account)

November 2023 - December 2024

CONCENTRIX

Angeles City, Philippines

November 2023 - December 2024

Provided multi-channel support (email, live chat) for GCash, a financial account, focusing on fraud and security issues, resolving customer concerns efficiently.
- Worked with the Fraud and Security Department, handling sensitive customer issues, escalating when needed, and ensuring timely resolutions.
- Developed expertise in handling complex financial queries, strengthening problem-solving skills, and delivering high-quality customer service in a fast-paced environment.
Company industry:
Call Centers & Customer Care Outsourcing

Worker

September 2023 - November 2023

Officer Candidate School,

Tarlac City, Philippines

September 2023 - November 2023

- Managed a food and beverage stall catering to graduate college students training to become Philippine Army officers, serving hundreds of future leaders.
- Developed entrepreneurial skills, running a business within the military academy, adapting to the unique needs of trainees.
- Built rapport with OCS personnel and trainees, leveraging the opportunity through family connections, showcasing flexibility and initiative in a structured environment.
Company industry:
Military & Defense

Shop Keeper

September 2023 - November 2023

RHA Computer and Electric Service Center

Tarlac City, Philippines

September 2023 - November 2023

- I handled customer service, answering queries, and processing transactions for computer and electric services. I was the face of the shop, ensuring customers felt welcome and attended to.
- Worked closely with the team to address customer needs, even if I wasnt fixing the issues myself.
- Gained experience in handling customer interactions and building rapport in a tech-focused environment.
Company industry:
Computer Hardware & High-Tech Manufacture

Cashier Attendant

May 2022 - October 2022

Periwinkle shop (Dainty, y2k tops and thrift finds)

General Santos, Philippines

May 2022 - October 2022

I handled sales transactions, managed cash and credit payments, and kept the shop tidy.
- Helped customers find their style and built a knack for providing good service in a chill retail setting.
- Got to vibe with customers looking for cute outfits, working with a fun in a trendy shop.
Company industry:
Retail & Wholesale

Education

General Santos Doctors' Medical School Foundation Inc.

January 2023

January 2023

Bachelor's degree, Psychology

Philippines

GPA (percentage): 97%

GPA (percentage): 97%

A lot.

New Era University - General Santos City Branch

January 2021

January 2021

High school or equivalent, Social Sciences

Philippines

Datu Acad Dalid Elementary School

April 2015

April 2015

High school or equivalent, Elementary Graduate

Philippines

Skills

FRIENDLINESS
Expert
FRIENDLINESS
Expert
PSYCHOLOGY
Expert
PSYCHOLOGY
Expert
ACCOUNTABILITY
Expert
ACCOUNTABILITY
Expert
CALMNESS UNDER PRESSURE
Expert
CALMNESS UNDER PRESSURE
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
CONTENT EDITING
Expert
CONTENT EDITING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
FACT CHECKING
Expert
FACT CHECKING
Expert
ACCOUNTABILITY
Intermediate
ACCOUNTABILITY
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONTENT EDITING
Intermediate
CONTENT EDITING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FACT CHECKING
Intermediate
FACT CHECKING
Intermediate
FRIENDLINESS
Intermediate
FRIENDLINESS
Intermediate
PSYCHOLOGY
Intermediate
PSYCHOLOGY
Intermediate
SOCIAL SCIENCES
Intermediate
SOCIAL SCIENCES
Intermediate

Social profiles

Facebook
Facebook
facebook.com/share/1HzFuEBvoR/?mibextid=wwXIfr

Languages

English
Expert
Filipino
Native Speaker
Spanish
Intermediate

Training and Certifications

Certifications
Certificate of Employment
Cocnentrix
Dec 2024
Show credentials
Certificate of Employment
Teleperformance
Oct 2025
Show credentials

Hobbies

  • Transparent
  • Reading Books
  • Cooking
  • Listen to Music