Kim Fernandes

• Following standardized company procedures
relating to all aspects of office performance
• Providing admin support to the administration
department
• Assisting and coordinating with accounts for
client’s payments, installments and service
charges
• Providing administrative and secretarial
assistance to Assistant Finance Manager
• Preparing credit and debit notes
• Drafting company letters and documents to
banks and associates
• Preparing, Booking, Tracking couriers and
reconcile airway bill Invoices
• Receiving, Sorting and distributing mail
Preparing Diwa, Sewa, telephone, other
Building payment schedules
. Attending client queries and follow up with the
same

1 Deliver the brand promise and exceptional service at all times
2 Handle all guest complaint & queries
3 Check in and check out of guests
4 Attending calls in a professional manner
5 Assist in filing reservation & correspondence

1 Attending phone calls and responding to guest queries.
2 Booking of domestic and international tickets.
3 Assisting Guest to make all travel arrangements
4 Assisting guest to do tele check in, baggage queries etc.
5 Amendment of tickets - preponment, postponement and cancellation.
6 Assisting guest with different flight options, best possible fares and best possible connections.
7 Assisting guest with lost baggages.

8 Customer services representative at the airport and lounge.
9 Issuing boarding pass, assisting guest till boarding gate, ramp etc.
10 Handling all guest enquiries, queries and flight manifest.
11 Assisting Guests with their Baggage Management.
12 Assisting Guests with their Baggage Delivery \{Mishandled, damaged baggage, lost\}
13 Assisting supervisors on check in counters, ticketing etc.
13 Assisting Guest when flights delayed and keep them updated accordingly.
14 Providing special assistance to travelling Mothers, Elderly Guest, handicap guest and children.
15 Assisting Guest with any special requirement for their onward journey
16 Assisting guest to organize transport from the airport.