Kim Pickens

The GCC based Manlift Group is part of a major European rentals company specializing in the rental & sale of Powered Access Machines (MEWPS) & Temporary Power Generators. Branches in UAE, Qatar and India.

• Managing manpower planning/talent acquisition to ensure that there is a pipeline of candidates to meet the organisation's expansion plans within GCC, Including international recruiting campaigns
• Implementing employee reward and recognition programs to facilitate the development of high performance culture (including employee of the WOW/employee of the month awards);
• Development of staffing infrastructure through job evaluation, role grading, benefits analysis.
• Project Team for Performance Management - part of International team for configuring, testing, regional training and roll out.
• Redeveloped and implemented strategies for HR toolkits. These include policies, procedures, on boarding, benchmarking, discipline, contracts, training and development in line with group organisational values and governing laws of host country (UAE, Qatar & India)
• Conducting HR audits and risk analysis on newly acquired businesses to ensure legal compliance with UAE labour law, regulations and licensing requirements.

Highlights
• Organisational structure developed & manned to support new business & subsequent entry into two branches within one year, in line with operational timelines & in advance of formal legal entities being completed in two of the geographies
• Organisational restructuring, manpower planning, job design &evaluation
• Absenteeism reduction to below 3% across the region via implementation of absence management programme
• 85% reduction in performance management issues requiring formal disciplinary action

dealing in a range of steel products including hot and cold rolled coil, billets, wire rod, slabs, stainless steel, aluminium, reinforced bar, tubes and pipes, galvanized and engineered steel products and iron ore on the global markets.

• Management of support staff, within office.
• Responsible for staffing visas, accommodation and settle new employees into Dubai.
• Management of contracts with Hotels, Car Rental and Travel companies both domestically and internationally.
• Generalist HR duties, attendance, holidays, annual review coordination, reviewing of in house polices.
• Oversee leasing/care of company apartment.

THE One Total Home Experience is a furniture retail company. The home fashion brand has a total of 14 stores across the Middle East in Bahrain, Jordan, Kuwait, Qatar and the UAE, with over 650 staff.

Management of 23 staff, within warehousing environment, delivery teams and in store customer service staff.
• Monthly schedule co-ordination, holiday entitlements etc.
• Budgeting of monthly costing for overtime in all areas each month.
• Control of ware house and delivery trucks, ensure maintenance of, purchasing, and outfitting of.
• Customer relationships - performance of visits, and relationship building which results in repeat business.
• Customer concerns - resolving any customer issues had within the store and after purchase problems. Meeting of the delicate balance of service and the need for profit within the business.
• To perform as Duty Manager several days a week and run the store
• Reporting, both financial & performance.
• Control of the employment of and training of staff within the department.

New Zealand
COSCO New Zealand is a containerised shipping line. Specialising in the import/export of containerised cargo (Reefer, Dry & OOG) to Japan, Hong Kong, South and servicing via transhipment into Global Markets.

Responsible for selling container space to range of industries for cargo’s bound for the export market.

Bayside Office Solutions
Banyule City Council, covering 21 suburbs of Banyule City laying north-east of central Melbourne. Looking after Government owned properties, such as libraries, schools, town halls, parks and gardens and other public areas.

Responsibilities included all aspects of building maintenance, site inspections, contractor negotiations, contractor supervision, customer visits and resolution of customer issues.

Margin Lending) - Australia
ANZ Bank, operating in 25 countries. Margin lending, also known as a share investment loan, uses the bank’s money to accelerate potential returns via managed funds or shares on the Australian Stock Exchange.

Responsibilities included staff trainer (systems and products), collections, new accounts, loan draw downs & closures, customer concerns, reporting.

Position : Customer Services
Responsibilities included call centre - inbound calls, lending, staff trainer (systems and products), debt collection, customer concerns.

part of the AP Mollor group, with interests in drilling, tankers, container shipping, pharmaceutical, supermarkets, and other interests, operating is over 130 countries. Maersk Line is a Danish owned containerised shipping line, servicing global markets out of both Australia and New Zealand.

Sales Support/Customer Services Representative - Australia
Responsibilities included sales (in-house), freight rate negotiation, customer queries, reporting (statistical), debt collection, accounts receivables, documentation, banking.

Position : Customer Services Representative - Export - New Zealand
Responsibilities included, customer care (top 10 accounts), bookings, logistics, freight rate negotiation, telephone sales, reporting, customer queries

Containerised shipping line, since merged to become P&O

Export - New Zealand
Responsibilities included, customer care (top 10 accounts), bookings, logistics, freight rate negotiation, telephone sales, reporting, customer queries