Kim Langagan

•Demonstrating excellence in overseeing complex administrative functions—from call and email management to document preparation and high-level scheduling, ensuring seamless executive support.
•Effectively coordinating financial processes, including payment approvals, invoice processing, and employee reimbursements, improving turnaround times in collaboration with the finance department.
•Playing a key role in HR and PRO coordination, managing full employee lifecycle activities such as recruitment, onboarding/offboarding, payroll, contract administration, and visa applications.
•Successfully organizing international travel logistics, including flights, hotels, meetings,
and visa arrangements, while ensuring cost-efficiency and attention to detail.
•Facilitating flawless execution of events through close coordination with suppliers and household staff.
•Developed and maintaining a structured and secure filing system, significantly improving information retrieval and organizational efficiency.

• This is an additional role given whilst working as the Senior Executive Assistant.
• Developed contents for about the company for digital marketing purposes.
• Developed a smooth bridge of coordination between the stakeholders in improving the image branding of the company.
• Conducted a market research, gather data, and prepare reports to support decision making.
• Created the company's policies in-line with the stakeholders initiatives and company's core values and created internal memos and announcements.
• Supported the company in creating ESG initiatives and ensuring that these are being met.
• Supported in event planning and execution.

• Delivered a broad variety of exemplary administrative tasks such as preparation of reports, timesheets, etc. not only for the Executive Director but also to his subordinates and other office departments.
•Efficiently managed complex calendars and provided support focused on the company's Executive Director to keep him well informed of upcoming commitments and responsibilities and follow up appropriately (appointment scheduling).
•Ensured smooth logistics through organized travel arrangements for the Executive Director along with his subordinates or clients.
•Encouraged a smooth bridge of communication between internal and external stakeholders, demonstrating leadership to maintain credibility, trust, and support with senior management staff.
•Successfully completed critical aspects of deliverables with a hands-on approach, including drafting letters or personal correspondence, and other tasks that facilitate the executive director's ability to effectively lead.

•Answered phone calls and redirected them to the appropriate and authorized department.
•Welcomed guests and customers by greeting them, in person or on the telephone and answering or directing inquiries, and offering refreshments and confectioneries to guests.
•Managed the daily/weekly/monthly agenda and arranged meetings and appointment schedules and venues.
•Prepared and disseminated correspondence, memos, and forms.
•Supported and facilitated the completion of regular reports needed by each Department Head.
•Arranged travel necessities for the managers for their corresponding business tours.

•Attracted potential customers by answering product and service questions and suggested information about other products and services.
•Opened customer accounts by recording account information.
•Organized and maintained customer records by updating account information.
•Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
•Handled inbound calls within guidelines/goals established by the client and management.
•Effectively handled information requests, compliments, and complaints with a positive attitude and strong attention to detail.