KimLeng لي

Strategy management
•Developed QNB Custody strategy and value proposition for acquisition of client (domestic- domestic and international-domestic) for targeted client segments (Sovereign entities, FI, Corporates and UHMW).
•Integration of custody units acquired in Egypt and Turkey for unified strategy to increase market share in these markets.
Product & Risk Management
•Product management to align with services offered to the target client segments.
•Approved selection of Custody system as a member of responsible committee.
•Designed all policies and procedures to ensure services comply with all regulatory and internal governance requirements.
Operational management
•Successfully implemented business plans to support business strategy.
•Hired and trained staff for sales, product management, client services and sub-custodian management.
•Coached team members from diverse nationalities and experience levels to deliver high performance.
•Developed comprehensive KPIs and set growth objectives reviewed on monthly basis.
•Established and monitor SLA with operations to ensure timely, consistent and high quality of service to clients.
Sales management
•Supervise the identification of clients (UHNW, Corporate & FI) pipeline development and closely monitor sales progress and conversion rate.
•Established working relationship with senior client decision makers.
•Manage the sale process including RFI and RFP, tariff negotiation, Custody agreement negotiation.
•Manage due diligence visits from global custodians.
•Successfully on boarded a number bank’s existing clients in coordination with the relationship managers from Private Banking, FI and Corporate Banking Divisions
•Approve tariff and service proposals within delegation of authority and recommendation of exceptions.
Market Advocacy
•Advocate for improvement to market practices to conform to international investor’s requirement with some success (for example - inclusion of new notification channel for movements of pledged securities)

and business development
•Successfully set up and managed Custody business for

Singapore)
•Member of team ensuring replacement custody system meets all target processing and business requirements for al footprint markets.

by modification of process, systems and controls, within a short time frame (one month), readiness to market operations change (automated post settlement matching)
•Lead settlement team successfully during transition period of market operations change.

Securities Services
•Managed the processing of settlement instructions of global custodian clients.
•Managed resources to achieve service agreements.
•Acted as

the processing of client equities trades and corporate action.

Supervised the processing of client equities trades and corporate action

Operations Centre
•Supervised the daily operational activities and ensured proper authorization, management, monitoring and control of all SWIFT and RGTS transactions
•Supervised offshore processing centre for lower value payments

Development Bank of Singapore
•Various roles in custody servicing global custodian clients (5 years) and main bank remittance operations (2 years)

internal system to handle all processing requirements for settlement of Malaysian equities for Singapore broker.