Operation assistant supervisor
skycom express llc
مجموع سنوات الخبرة :8 years, 5 أشهر
February 2012 till present
• Handling Bulk shipment from GROUP ON < COBONE< LIVING SOCIAL,
• Responsible for supervising an operations team in managing warehouse operations activities.
• Assist the Operations Manager in managing and coordinating the day to day activities of the warehouse operations.
• Lead the team to achieve the department's KPI goals.
• Prepare, maintain and update documentation of processes to meet accounts requirement and changes in customer requirements
• To ensure work processes are in compliance with documented procedures and proper housekeeping of the warehouse.
• Ensure timely processing of all inbound and outbound activities.
• Ensures the highest degree of efficiency is maintained at all times.
• Supervises and monitors the performance of employees to ensure standard practices and proper care of using the equipment, materials and supplies in the warehouse.
• Supervise the distribution flow, and the transportation activities.
• Ensure all valid shipments are taken out for delivery
• Ensure all shipments with mobile telephone numbers are handed over to Customer service for location confirmation
• Ensure that the DRS are prepared as per company standards and that there are no handwritten DRS( Delivery Run sheet)
• Ensure that the couriers are informed on all priority and special deliveries
• Ensure that the couriers leave for the field as per scheduled timings
• Ensure pick ups are been passed to the couriers
• Attend and resolve queries/problems of the couriers
• Cash handling
• Client relations.
• Report incidents and complaints to concerned Customers Team so that the team can take the necessary action to resolve the problem.
• Ensure that the Delivery Run sheet is updates with correct data with time as per the Company Service Standards
• Check the picked up shipment packing based on Ground Operations Policies & Procedures to ensure the shipment is protected from any damage &/or loss.
• Make sure the shipment are routing for correct destination with out Miss routing
• Sending daily reports for operation supervisor and manager.
• Handling bank document from India and local bank.
• AXIS, HDFC, FEDERALBANK.
• Sending sms to the customer for location, up on location delivery the document to customers.
• Local coordination with couriers and the bank.
• Coordinating with Skycom Branches in Oman, Bahrain and Qatar for Undelivered documents and return the document back to the Reprehensive office.
• Every week the correct update should give it to the banks (NCI File.)
• Inbound calls.
• Making bookings for account customer as well as cash customer (if advised)
• Answering the query information of delivery / pick up accurately
• Ensure that all collections and connections are completed in a timely and professional manner as per Skycom standards and complete 100% by end of the cycle.
• Ensure that all - necessary paperwork for shipments associated with pick-ups and deliveries is fully completed to Skycom standards before the express / freight is sent to re-weigh to ensure perfect shipments.
• Maintain a proactive approach towards security of express/freight, facility and personnel and suggest smarter work practices that will ensure that through teamwork the staffs meets all KPI standards and our customers are continually provided enhances services.
• Ensure a high level of rapport and communication is maintained with both internal and external customers while promoting Skycom’s professional image.
• Communicate with dispatch professionally and as per time deadlines indicated to ensure that all pickups and requests are actioned as per commitment to our customers.
• Comply with the ground operation procedures and safe working practices both within and outside the workplace.
• Job Description
• Assisting customers who need information regarding Ticket fares, Airline schedules, Flight routings, visas and other rules & regulations which are effecting for the overseas traveling.
• Make Bookings/Reservations for both local & foreign Passengers as per their requirements.
• Airline Ticket issuing and arranging Rent car facilities & Hotel Bookings for the passengers to make their journey more comfortable and safe.
• And also arranging special Tours for the Foreigners who wish to visit beautiful places inside Sri lanka,
● Completed General Certificate of Education Ordinary Level & General Certificate of Education NTMV