Kipkosgei Suwai

- Welcomed customers and provided professional customer service.
- Received, registered, and processed customer laundry orders.
- Created and managed service orders accurately.
- Tagged garments for identification and tracking.
- Inspected clothing before and after the cleaning process.
- Sorted garments according to fabric type, color, and cleaning requirements.
- Scheduled customer pickups and deliveries.
- Issued completed orders and verified customer details before release.
- Maintained accurate customer records and order documentation.
- Handled cash, card, and digital payments.
- Responded to customer inquiries and resolved complaints professionally.
- Promoted laundry services and upsold additional services where appropriate.
- Coordinated with the laundry production team to ensure timely order completion.
- Monitored order status and followed up on delayed items.
- Maintained cleanliness and organization of the reception and service area.
- Ensured quality control standards were met before garments were released.

• Negotiated and closed high-value automotive parts sales, consistently exceeding monthly
targets and expanding the client base at Qusa Auto Shop &Trading.

• Provided high-quality customer service in a fast-paced environment
• Prepared and served beverages including specialty coffee
• Handled billing, payments, and cash transactions
• Maintained cleanliness and organization ofwork areas
• Built strong rapport with customers to enhance experience
• Delivered exceptional table service and expertly prepared specialty coffee beverages,
enhancing customer satisfaction and promoting Bambu Healthy Restaurants brand as a leader
in nutritious dining experiences.

• Handled high-volume cash and card transactions accurately
• Maintained financial records and balanced cash registers
• Provided excellent customer service in high-pressure environments
• Managed long queues efficientlywhile maintaining professionalism

• Operated forklifts safely to transport goods within the factory
• Supported warehouse logistics and inventory management
• Performed routine equipment maintenance checks
• Maintained safety standards and workplace organization

• Handled customer inquiries and complaints professionally
• Provided solutions to technical and service-related issues
• Maintained CRM records and customer interaction logs
• Ensured customer satisfaction and retention
• Resolved customer inquiries efficiently through multiple communication channels, enhancing
client satisfaction and retention rates at Horizon Contact Centers.

• Operate fuel dispensing equipment safely to ensure accurate fuel delivery and prevent
contamination during customer transactions.
• Monitor fuel levels and report discrepancies promptly to maintain continuous pump
availability and minimize service interruptions.
• Assist customers with fuel selection and payment processing to provide efficient service and
enhance overall satisfaction.
• Inspect pumps and surrounding areas regularly to identify hazards and uphold safety
standards in the fueling environment.
• Maintain cleanliness and organization of the fueling station to promote a professional
appearance and improve customer experience.