Kiran Kim

Ensured seamless day-to-day HR service delivery—recruitment, onboarding/offboarding, visa and payroll
Provided proactive updates and reports, ensuring client satisfaction and SLA adherence.
Coordinated with HR Admin teams for hiring, contracts, visa management, medical insurance, and compliance
Partnered with Payroll to manage salary disbursements, full & final settlements, and timely reporting.
Reviewed contract profitability and identified growth opportunities within key accounts. support
Identified and
Keeping up to date with industry trends and competitor activities to stay ahead in the market
grievances effectively
and relations.
Monitored residency and visa expiries, addressing absconders or compliance issues proactively.

Lead strategic workforce planning to align talent supply with organizational goals and project demands.
Forecast workforce needs by analyzing attrition, internal movements, seasonal trends, and business growth
to ensure optimal staffing levels
Forecast staffing needs using data-driven insights to support talent acquisition and retention strategies.
Skill Gap Analyses to pinpoint training priorities and recruitment needs, driving workforce capability and
performance improvements.
Spearheaded the design and implementation of onboarding processes for new hires, ensuring alignment
with organizational goals and compliance with UAE labor laws
Collaborated with HR, IT, and Facilities teams to coordinate logistics and ensure readiness for new
employees Streamline workforce allocation to maximize productivity while controlling labor costs efficiently.
Drive full-cycle recruitment and onboarding to ensure seamless integration of skilled talent.
Optimize resource allocation to improve utilization, reduce costs, and boost workforce agility.
Collaborate with business leaders to deliver scalable staffing solutions aligned with workforce trends.
Ensure compliance with employment laws, visa processes, and HR policies.
Monitor key HR metrics (e.g., headcount, attrition, productivity) to support strategic decision-making.
Tracked onboarding metrics such as time-to-productivity and employee satisfaction, providing insights for
continuous improvement.
Champion HR process improvements to enhance efficiency, scalability, and employee experience.
Partner with L&D to align training and upskilling initiatives with future workforce needs.

Key Result Areas: Managing key sales tools like Salesforce Maintaining high levels of process efficiency and data quality Train team members on sales processes and systems Train team members on sales processes and systems Lead Resource Manager for Business Units for Global Services Organization Manage Resource Management cycle Collaborating with marketing and finance teams to align sales operation Support by providing the sales team with high-quality and competitive proposals Demand fulfilments - with prime objective of delivering right resource at the right time with right cost, resource utilization, recove factor/chargeability, labor pyramid management cycle Supply & Demand planning for Business Units/Service Towers Drive internal resource deployments, Build and manage proactive bench by hiring across the pyramid through standard operating procedures Requisition management for permanent, temporary & contingent workers Drive global skill and competency matrix database Transition head count supply for Steady state efforts and account Go-Live Manage Demand planning for Business Units Collaborate with Business leaders/Delivery leads and offer career development opportunities Managing end-to-end recruitment life cycle and ensuring adherence to the process; performing screening & short-listing of profiles as per the requirement Prepare Labor & Cost Pyramids, Budgets for various business units Oversee, manage, Transition/Transformation staffing assignments, ensure adherence to the global transition & transformation methodology Participate in the Sales Cycle reviewing, attending Oral presentation and performing due diligence from a staffing perspective

Key Result Areas: Conducting virtual training across the globe for new & existing employees through induction & refreshment sessions Managing end-to-end recruitment life cycle and ensuring adherence to the process; performing screening & short-listing of profiles as per the requirement Recruiting professionals on multiple skills through campus drives in colleges and other professional institutes. Recognizing training needs across levels through mapping of skills for different roles and evaluating existing level of competencies; a reviews with the Top Management undertaking retention & productivity enhancement measures for the frontline professionals recruited establishing & developing competency-based learning systems Creating & deploying professional program in sync with business requirements in multiple divisions Managing training budgets, customizing training programs, and adhering to training best practices Designing & conducting customized training programs and ensuring that training & development initiatives are aligned, with the organizational goals and culture by utilizing contemporary pedagogy, learning tools Formulating comprehensive strategies to manage program delivery and organizational adoption, talent development, and leadership effectiveness to continuously improve/mitigate risk around training initiatives Developing business plan, identifying, and reviewing L&D needs for business stakeholders & implementing L&D plan across organizations & sales strategy development for assessments Supervising training audits, training skill assessments, designing training plans and feedback sessions using weekly, monthly and quarterly reviews to assure training delivery Conducting monthly reviews of performance, call quality and personal development plans for associates Spearheading the Campus hiring for Engineering fresher (Face-to-face and Telephonic)

Develop and execute executive-level training modules aligned with organizational goals,
leadership competencies, and business strategy
Facilitate workshops and interventions focused on enhancing managerial effectiveness, emotional
intelligence, and strategic decision-making for all levels
TNI in Collaborate with stakeholders and HR leaders to assess organizational capability gaps and
identifytraining priorities
Create high-impact learning content and competency-based programs tailored to leadership,
people management, change management, and performance excellence
Provide 1:1 and group coaching to employees to support talent development, succession
planning, and personal growth
Lead immersive sessions such as conflict resolution, communication mastery, and cross-functional
collaboration
Spontaneous & Responsible: Quick to take initiative, adaptable, and detail-oriented in all tasks and
decisions.
Work closely with department heads and senior executives to ensure training interventions
address real-time business challenges.