Kiran Varri Varri

Leading CX & Business Excellence for clients in Food & Beverage, Education
(International Operations), Healthcare & Logistics domains
 Designed, executed, drove Customer Experience - Retention - Upselling and R&R
programs, contributing to revenue growth (20%+)
 Led Design Thinking project - Jadoo - a Virtual Wellness Companion, in
collaboration with a 15-member cross functional team
 Nurtured data-driven decision making & problem-solving culture by leveraging
Design Thinking & Six Sigma tools
 Led Business & Operational Excellence for Johnny Rockets Burger chain in UAE
during challenging covid time. Implemented Low-cost High ROI marketing
interventions. Executed real time initiatives to reduce burn, stabilize revenue &
attend to outstanding payables.

Role : Drive 1st of it's kind WOW Express Excellence function for Luxury Hotels
Mentor, Drive & validate projects. Conduct Mass awareness programs, GB trainings
Periodic reviews of the projects and Continuous Improvement Teams (QITs).
Drive synergies with divisions (Papers/Packaging/R&D) in cross learning & collaboration
Accomplishments :
Delivered prototype of the 1st of it's kind Hotel Experience App - ITC Zest
Delivered Black Belt projects on Key Business Metrics. Impact in excess of 16 Cr+
Mastered the Art of Audits !! \[ 1000+ Room Audits & 5 International competition brand audits \]
Mentored 25+ GBs / 30+ YBs / 25+ lean projects & 10+ VSM lean Projects
Trained 3 Green Belt batches & numerous batches on SS awareness modules

Leadership / Innovation / Team work / Creativity / Canva / Training / Coaching / Mentoring