KIRBY JANE ESPINO, ACCOUNT SUPERVISOR

KIRBY JANE ESPINO

ACCOUNT SUPERVISOR

LINKS INSURANCE BROKERS

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, PSYCHOLOGY
Experience
15 years, 3 Months

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Work Experience

Total years of experience :15 years, 3 Months

ACCOUNT SUPERVISOR at LINKS INSURANCE BROKERS
  • United Arab Emirates - Dubai
  • August 2013 to June 2015

Links Insurance Brokers has established itself as a regional and international insurance broker renowned for its innovative products, independent advice and integrity of business operation with a focus on individual client to broker relationship.

DUTIES AND RESPONSIBILITIES

Responsible for the day to day administrative works and duties for the assigned account
Provides primary communication and direction for all processing requirements including policy issuance instruction, endorsement requests, billing requirements and audit review.
Prepare quotations for the individual and SME’s client
Assisting the BDM for the upcoming policy renewals and new accounts
Checks and audit the requests from the client if the requirements are complete and if there’s a missing documents, advice the client immediately by replying their mail
Auditing of insurance cards received from the insurer and dispatch it to the client
Receiving of policy packs from the insurer and checks if it’s complete; and dispatch it to the client
Reviewing of the SOA from the insurer for the preparation of invoices
Preparing the invoices semi-annually or quarterly for insurance premium payments
Advice the client regarding the benefits and coverage of the medical policy they opted to choose
Maintains service standards by timely response to clients requests and timely receipt of client requests / mail and other queries.
Performs other duties as required to the best of my knowledge.
Filing

UNDERWRITER at OMAN INSURANCE CO. PSC
  • United Arab Emirates - Dubai
  • June 2009 to August 2013

Oman Insurance Co. is one of the leading insurance solutions providers in the Middle East. The company practices true customer-focused service through its quality products, underwriting all types of risks in General, Life and Health Insurance.

DUTIES AND RESPONSIBILITIES

Receives request directly from the client; checks the request and distribute to my team for processing
Assessing background information on the client
Calculating the risk
Selecting appropriate and competitive premiums based on information and judgment
Informing the client if the requirements are incomplete from them to prepare completely
Writing policies and adding specific conditions when required
Assists directly in a wide range of administrative and operational functions
Clients point of contact
Once the endorsement has been done, needs to do the auditing
Auditing of the insurance cards
Underwrites insurance application forms (if the members are above 65 y/o)
Replies to client queries (Application, Deletion, Changes etc)
Policy renewal and new business
Checks and audit the requests as per the KPI
Act as a role model to co-workers by displaying a high level of professionalism and integrity

HR / ADMIN COORDINATOR at TASC OUTSOURCING (NIKAI GROUP OF COMPANIES)
  • June 2007 to March 2009

Our flagship has been consulting and staffing in the IT industry but over the years, TASC
has diversified into different domains and services in talent acquisition and staffing.

DUTIES AND RESPONSIBILITIES

PLACEMENT
Preparation of documents like passport copies, photo and offer letter to PRO’s office for employment visa processing
Coordination with the PRO for amendment, corrections and extension of visa’s with typing / information error
Preparation of the necessary documents to be delivered to immigration
Preparation of yearly appraisal
Conducts orientation and induction program to all new employees.

RECORDS AND DATABASE MANAGEMENT UPDATION
Prepares and finalizes employee list
Enter client and candidate information in to the HR database
Update all personnel records and leave
Ensure candidate information is obtained and required
Prepare JAFZA visa applications and cancellations

EMPLOYEE RELATIONS, ADMINISTRATION, PAYROLL AND SERVICES
In-charge of preparation and issuance of documents like experience certificates, salary loan letters, passport photocopies and driving NOC certificates for resigned and requesting employees
Arrangement of staff belongings, transportation and hotel arrangements
Preparation of payroll attendance summary reports, consolidation of attendance summary sheets, checking of attachments like medical certificates, etc.
Checking of invoices for recruitment charges
Issuance of bank letters, bank account openings
Arrange travel / hotel bookings

ADMINISTRATION at PLANET HOLLYWOOD
  • United Arab Emirates
  • June 2004 to April 2007

One of the prestigious international restaurants offers the best international foods, drinks and service. The image is youthful and dynamic, yet it caters to no particular age or social group.

DUTES AND RESPONSIBILITIES

Responsible for answering the busy switch board
Provide administrative support and general assistance to all Departments
Keep an up to date employee functions and special events relating to Planet Hollywood such as staff meetings, private parties, special functions, etc.
Assists directly in a wide range of administrative and operational functions
Provide secretarial & administrative support to the General Manager
Performed any tasks such as typing memos, making photocopies, any general correspondence asked by the Assistant General Manager
Undertake general reception duties as required.
Log all the lost and found items accurately and properly store and kept all the valuable things in the designated area.
Professionally handle all correspondences, documents, verbal / written / or electronic communications with confidentiality and practice discretion, at all times.
Fill out the guest lists after an approval from the managers.
Take reservations and answer the guest queries regarding the promotions and events of the restaurant.
Receive all incoming mails and distribute accordingly
Performs general filing, copies and faxes a variety of materials
Take an accurate, legible messages and relay them in a timely manner
Act as a role model to co-workers by displaying a high level of professionalism and integrity

HUMAN RESOURCE OFFICER at DUTY FREE PHILIPPINES
  • Philippines
  • August 1999 to December 2003

A government owned company selling imported goods like perfumes, electronics, wines and liquors, cigarettes, confectioneries, home and office furniture’s, sporting goods, toys, expensive jewelries and watches.

DUTIES AND RESPONSIBILITIES

Responsible in the timely and accurate preparation and submission of attendance and overtime reports (rank and file and supervisors) for payroll inclusion
Attends to employees inquiries regarding attendance and overtime received and other questions pertaining to timekeeping policies and procedures
Analyzes consistency and detects discrepancy in information given by employees against actual data on hand
Check the day to day attendance of the in-store and office-based personnel
Computes and monitors the overtime rendered by the employees, in-store and office based personnel
Summarizes and transfers the attendance and overtime on the summary sheets for the payroll inclusion
Prepares the tardy memo monthly for the in-store and office-based employees
Prepares the monthly commendation for those employee who has been perfect attendance for the month
Conducts in-house seminars for the different departments for individual career growth
Gives initial interviews for the short-listed candidates
Responsible for the telephone inquiries about some job openings in our company
Administer psychological examination, checks and interprets the results together with the norms (scores).
Introduced the hired applicants to their respective offices and immediate superiors
Introduced the company by giving them a background of the institution by means of training

Education

Bachelor's degree, PSYCHOLOGY
  • at PHILIPPINE NORMAL UNIVERSITY
  • March 1999

UNIVERSITY GRADUATE

Specialties & Skills

Attendance
Administration
HR Management
Microsoft Office
Customer Service
ADMINISTRATION
CUSTOMER RELATIONS
HUMAN RESOURCES
INSURANCE
MICROSOFT OFFICE
PAYROLL PROCESSING
PERSONNEL