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Kirollos Botrous, SME Senior Relationship Manager

Kirollos Botrous

SME Senior Relationship Manager·EFG Holding,

Egypt

Bachelor's degree, Business Administration

Work experience

Total years of experience: 13 years, 0 months

SME Senior Relationship Manager

December 2024 - Present

EFG Holding,

Cairo, Egypt

December 2024 - Present

• Generate loan assets to achieve the monthly disbursement target.
• Ensure timely and accurate forecasting of pipeline deals and report the same on a weekly basis.
• Craft and continuously fine-tune our product management process. Develop new products, generating new
business opportunities, by performing market research to identify customer needs/trends and opportunities
• Ensure compliance with KYC documentation in account opening and transaction documentation in line with
the defined operations policy.
• Provide input to the formulation of the yearly business planning cycles.

Company industry:
Financial Services
Job role:
Banking

SME Team Leader

February 2024 - November 2025

Tasaheel for Financing Co. S.A.E.,

Cairo, Egypt

February 2024 - November 2025

• Generate loan assets to achieve the monthly disbursement target.
• Ensure timely and accurate forecasting of pipeline deals and report the same on a weekly basis.
• Craft and continuously fine-tune our product management process. Develop new products, generating new
business opportunities, by performing market research to identify customer needs/trends and opportunities
• Ensure compliance with KYC documentation in account opening and transaction documentation in line with
the defined operations policy.
• Provide input to the formulation of the yearly business planning cycles.
• Know, interact and participate in SME seminars and campaigns; in order to ensure an understanding of
customers needs and rightly position Tasaheel for Financing Co. in the minds of these key customer groups
• Work closely with internal Communications Department to design marketing materials such as brochures,
fliers, videos and blog posts.
• Arrange and supervise the effective distribution of marketing materials
• Organize customer engagement forums on topical issues.
• Ensure prompt attention to clients requests and maintain professional relations with all customers.
• Review loan requests, collate and review all relevant supporting documents and prepare facility approval
memos
• Monitor the SME portfolio repayment schedule and ensure reminder emails are sent at least one week before
the repayment date.
• Ensure all security instruments are received from customers and deposited with Customer Service or Legal as
may be applicable.
• On a weekly basis, request for cheques to be logged and follow up on repayments, to ensure payments are
remitted as at when due.
• Ensure prompt attention to clients requests and maintain a professional relationship with all customers.
• Ensure customer files and databases are updated with all relevant correspondence

Company industry:
Financial Services
Job role:
Customer Service and Call Center

SME Relationship Manager

November 2021 - January 2024

Egyptian Gulf Bank EGBanK,

Cairo, Egypt

November 2021 - January 2024

as a SMES Sales Officer
• Financing small projects whose sales turnover less than 50, 000, 000 EGP during the
year

Company industry:
Banking
Job role:
Banking

VSBL Sales

August 2021 - October 2021

Ahli Bank of Kuwait ABK,

Cairo, Egypt

August 2021 - October 2021

a VSBL Sales
• Selling Corporate loans

Company industry:
Banking
Job role:
Sales

Direct Sales

August 2020 - August 2021

Audi Bank,

Cairo, Egypt

August 2020 - August 2021

• Achieving Products Monthly & annual targets.
• Creating new sales channels and generating new leads for self by networking
with prospective customers.
• Participate in preparing the Products sales and marketing plan and liaising with involved parties to implement
them.
• Follow up with potential clients to propose new offers, ask for pending documents, and answer inquiries
…..Etc.
• Work as a part of an agile sales team to meet and exceed targets set by the Division.
• Make sufficient yet excellent phone calls to prospects.
• Maximize a sales opportunity by up-selling and cross-selling.
• Expected to learn our tools to a high standard, and through depth of knowledge and natural curiosity,
maximize opportunities

Company industry:
Banking
Job role:
Sales

Sales Manager

July 2018 - June 2020

CBC Egypt,

Cairo, Egypt

July 2018 - June 2020

• Develop long-term relationships with customers and suppliers.
• Negotiate purchasing and sales contracts
• Ensure sales contracts are executed
• Follow raw materials markets and develop sales strategies
• Help the agronomy team develop excellent relationships with suppliers
• Identify new markets and new potential customers
• Be a part of budgetary meetings
• Communicate with various stakeholders and keep them informed
• Create regular reports on purchases and sales
• Present, promote and sell raw materials using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing and potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/markets potential, track sales and status reports
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback
• Manage a large team of Sales executives

Company industry:
Media Production
Job role:
Sales

Sales Manager

September 2017 - April 2018

AL Arzal Technical Works L.L.C.,

Dubai, United Arab Emirates

September 2017 - April 2018

• Install ceiling tile on walls or ceilings.
• Fasten drywall panels to the inside framework of houses and other buildings.
• Help build walls and ceilings.
• Mount decorative or functional tiles or blocks, strips, or sheets of shock-absorbing materials to ceilings and
walls of buildings.
• Ensure walls are soundproofed.
• Measure and mark the surface according to blueprints and drawings.
• Select and order appropriate amount of tiles.
• Nail moldings to the wall to support and seal the joint between the ceiling tile and the wall.
• Mount tile using adhesives.
• Press tile into place firmly.
• Remove chipped or defective tiles.
• Add tiles for backsplash or decorative touches.
• Assist in remodels.
• Negotiate prices with vendors.
• Provide different tile samples for client to select.

Company industry:
Home Accessories & Decor
Job role:
Sales

Procurement Manager & Executive Secretary

March 2013 - September 2017

W.ALASKA,

Cairo, Egypt

March 2013 - September 2017

• Design all quotes for new and existing vendors and recommend improvements to all delivery and process all
purchase order requests.
• Maintain regular visits to all vendors and facilities in all suppliers audits and provide support to all customer
requirements and perform all vendor risk assessment and maintain relationships with all suppliers.
• Design and implement various cost effective strategies and monitor inventory of all repair parts and general
supplies and identify all vendors for new customer requirements and evaluate all purchase requisitions and
maintain accuracy according to ISO purchase procedures.
• Monitor all purchase orders for appropriate selected sources and obtain all required approvals for same and
administer procurement of all goods and services for all corporate offices and identify and obtain quotations
from selected sources.
• Monitor all purchase orders and maintain regular follow up with all suppliers and customers and coordinate
with vendors and place requests for all prices and monitor all bidding activities and recommend efficient
source for corporate staff.
• Monitor all control costs of purchase materials and ensure achievement of all targets and perform tests on
markets and collaborate with engineering and sales team and design resolutions for various supplier issues.
• Build long-term relationships with vendors in the industry
• Compare proposals for price and specifications
• Negotiate with vendors to reduce costs
• Review contract specifications on behalf of the company
• Communicate with vendors to ensure that the product arrives in a timely fashion
Duties & Responsibilities as an Executive Secretary
• Maintain executives agenda an assist in planning appointments, board meetings and conferences.
• Attend meetings and keep minutes.
• Receive and screen phone calls and redirect them when appropriate
• Handle and prioritize all outgoing or incoming correspondence (e-mail, letters and packages).
• Prepare invoices or financial statements and provide assistance in bookkeeping.

Company industry:
Manufacturing
Job role:
Administration

Education

–Thebes Academy for Science and Technology

January 2013

January 2013

Bachelor's degree, Business Administration

Egypt

GPA (point): 1.98 out of 4

GPA (point): 1.98 out of 4

Skills

ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
ADVERTISING CAMPAIGNS
Intermediate
ADVERTISING CAMPAIGNS
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate
SME FINANCE
Intermediate
SME FINANCE
Intermediate

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
Credit Course
EBI
Credit Course

Hobbies and interests

soccer