Kirollos Sobhy Fouad

Senior Infrastructure Engineer at Abou Ghaly Motors

• Egypt
• My current job since January 2021

(Jeep, Chrysler, Subaru, Alfa Romeo, Dodge, Petronas, SIXT, KTM )
▪Systems: SAP ERP, Zoho People, Office 365, Mitel System, Sonic Wall, Kaspersky, ManageEngine Duties:
•Acting as second-line support for over than 500 users in 10 Branches, applying extensive experience in supporting users ensuring their satisfaction regarding their machines, network and development environment.
•Installing, configuring and maintaining infrastructure network, LAN/WAN network designing, implementing, managing and support including Switches, Firewalls, Wireless LAN Controllers, Call Managers and WIFI Access points.
•Production Environments planning, building, managing and support including Active Directory servers, and web services.
•Administrating backups, backup services and sending media tapes to external safe.
•Making researches upon new technologies, tools and platforms in order to decide which is more compatible with the current environment and much healthier for future planning.
•Applying new technologies to enhance core and medium network and environments to guarantee much smoother, secure and helpful development and production environments.
•Being proactive. Auditing on all production servers, network devices and LAN/WAN connection status, keeping our live services available all the time.
•Monitoring all production servers and services in order to be proactive
•and to resolve any issues in less downtime.
•Dealing with vendors to get the latest and more compatible and production tools. Network devices, servers
•Managing all company services: Switches, Call Management, Wireless controller and firewalls Intranet servers, Internet, web and hosting services, Internal production services Active Directory, Backup, restore and disaster recovery planning, Office365
➢Projects:
▪Install and configure dell server R740 and Create 4VM "Hyper-V " 1. Install and configure New Domain Controller with all Group Policy 2012 R2 2. Install and configure Print Server 2012 R2 3. Install and configure ManageEngine service desk Server 4. Install and configure Kaspersky Security Center 11

& Network Administrator at Abou Ghaly Motors

• Egypt
• June 2018 to January 2021

IT-Supervisor at Savoy Group

• Egypt - Sharm el Sheikh
• January 2017 to May 2018

▪ Manage all tasks to be done on time.
▪ Supervising IT Dept. Staff and manage their timings.
▪ Reporting directly to Systems Manager on Daily Basis.
▪ Attending the Managers' meeting during Dept. Head absences.
▪ Decision maker for most of the IT operations.
▪ In charge for all kind of support for guest or users all over the hotel

IT Specialist at Savoy Group

• Egypt - Sharm el Sheikh
• January 2015 to December 2017

Duties:
▪ Serve as primary contact for all servicing of IT problems.
▪ Maintain a sufficient inventory of all office and computer supplies.
▪ Maintain all hardware and software logs updated as per departmental working procedures.
▪ Carry out the repairs and maintenance of all PCs, printers, telephones, interactive, key lock system
▪ Maintain all user access request and authorizations (Active directory,
E-mail, Material Control, Opera v5, HITS NASDNA, Sun system4, Micros 9700).
▪ Respond to guest and colleagues queries in a friendly and efficient manner to ensure user satisfaction.
▪ Maintain all hotel data in accordance with company security standards.
▪ Monitor the performance of Networks, Servers, Workstations and peripherals and informs the IT
manager of any abnormalities to ensure that high performance standards are maintained.
▪ Keep up to date with IT knowledge to enable continuous improvement to the services offered to users.
▪ Create user accounts and allocate necessary access to enable users to access appropriate folders
▪ Ensure that all requests to the IT Department are logged
➢ Projects: (Aruba Wireless Network)
Following up with technicians during install the paths, preparing the Racks and pull the fiber cables
Following up Installation and configure (Aruba wireless controller 7220- 570Aruba access Points
42access layer switch Aruba s 1500- 2distribute switches s 3500)

IT-Support at Future Academy

• Egypt
• March 2014 to January 2015

Duties: Installing and configuring computer hardware operating systems and applications.
▪Monitoring and maintaining computer systems, IP Cameras and networks.
▪Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
▪Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
▪Replacing Hardware parts as required.
▪Providing support, including procedural documentation and relevant reports.
▪Following diagrams and written instructions to repair a fault or set up a system
▪Supporting the roll-out of new applications.
▪Setting up new users' accounts and profiles and dealing with password issues.
▪Responding within agreed time limits to call-outs.
▪Working continuously on a task until completion.
▪Prioritizing and managing many open cases at one time.
▪Testing and evaluating Microsoft new technologies