Global Support Team Member
Mentis
مجموع سنوات الخبرة :10 years, 8 أشهر
Duties/ Responsibilities
• Responsible for overall support to the existing clients in terms of administration as well as product query.
• Involved in various business development and marketing activities to acquire new customers.
• Have hands on experience in preparing assessment results and data as per client’s requests.
• Handling entire project cycle for Recruitment as well as Development for various clients.
• Data visualization as well as analysis using Software such as Qualtrics & Tableau.
Live chat agent
WORK FROM HOME
Duties/ Responsibitlies
Responsible for live chat support for several websites signed up by the company.
Answer the queries of the visitors and provide needed customer support.
Generate leads from the chats handled.
Duties/ Responsibilities
• Responsible for the internal hiring for the organization. Have hired right candidates for Recruitment consultant, Relationship Manager, Driver cum PRO and admin positions.
• Responsible for performance tracking of all the Relationship managers and Recruitment Consultants. The reports for the performance tracking are created on weekly, monthly and quarterly basis
• Responsible for communicating to the employees regarding their performance and achieved KPI’s.
• Responsible for organizing the headhunting data by collecting them on regular basis from recruitment consultants.
• Assist Operations Manager whenever necessary for both admin related and HR related issues.
• Preparing the weekly schedule for RCs with the list of positions to be worked on for a week.
• Was in charge of the Hirecraft software by acting as a liaison between Align and support team of Hirecraft.
• Responsible for posting ads on social media for the positions worked by RCs to attract candidates.
HR Connect is a professional consultancy firm that offers its corporate clients a wide range of HR and personnel related services. The services offered are HRC management consultancy, HRC payrollz, HRC hire and HRC Training.
Duties/ Responsibilities
• Responsible for getting the requirements from clients for their open positions and sending selected CVs from recruitment consultant.
• Responsible for posting all job vacancies on the appropriate websites.
• Responsible for searching candidates in Linkedin and other professional networking sites.
• Short listing candidates from the CVs received for job postings and sending it to the recruitment consultant for further scrutiny.
• Coordinating with the candidates and arranging interview for them with our clients.
• Responsible for preparing invoices and contracts with the clients
• Responsible for keeping the company website updated.
• Maintaining record of all the client details and their requirements in the respective database and updating from time to time.
• Responsible for documentation work for consultancy projects.
AAJ Property is one of the leading independent property specialists in Dubai. They buy, sell and rent properties in Dubai.
Duties/ Responsibilities
• Being the first point of contact for customers or visitor to the company was responsible to answer inquiries in an efficient, professional and friendly manner.
• Responsible for property listings and advertising.
• Was responsible for efficient and accurate processing of rental contracts, Cheques and receipts from tenants, in accordance with office procedures
• Maintain and update records and database of client leads/ referral
• Responsible for updating the company website with the properties in sale or rent.
• Maintaining and organizing real estate documents, agreements and lease records.
• Responsible to manage and monitor lease administration from both the sides of landlord and tenant.
• Assist and support a team of real estate agents in capturing new business through telemarketing.
Worked in the domain of Banking and Financial services, holding a significant position in the designing and development for the CITI Cards Collections Team. I was a team member of Global Utilities and Shared Solutions which works for developing utilities in various lines of business for the CITI cards.
Duties/ Responsibilities
• Responsible for the coding, testing and successful implementation of the modules assigned in the projects.
• Responsible for User Acceptance Testing (UAT) Support.
• Responsible for the analysis of the abends which occurred during UAT. After analysis, learning was published and discussion with the team is held.
• Preparation of Test Plan and Test Strategy to make sure the new components and the changed components are technically acceptable and not affecting the other modules.
• Was involved in process improvements and other enhancement activities to reduce the Run time of the batch and CPU time.
• Was involved in production support during implementation.
• Training and mentoring the new joiners in the team.