Assistant Sales Manager
Coffee Planet LLC
Total years of experience :18 years, 5 Months
Coffee Planet is a full-fledged coffee solutions company, supplying freshly roasted coffee manufactured in Coffee Planet’s HACCP Certified roasting facility in Jebel Ali. Supported with the latest technology of coffee machines ideal for offices, hotels & restaurants. Consistently develop a trusted advisor relationship with multiple stakeholders across the client organization and leverage industry and product knowledge. Proactively penetrate new organizations/accounts and radiate new business within the existing customer base in the assigned portfolio. Continuously build and maintain a pipeline of sales activity through prospecting and pipelining using a variety of methods. Ensured continuous performance improvement by delivering exceptional leadership and guidance to new staff.
Key Achievements
● Ensured business growth and maximised customer experience by developing processes and capabilities and delivering exceptional customer service.
● Won two major accounts and three-figure contracts for the first time in OCS Department for 2018 - Daman Health Insurance, and HSBC Bank.
● Recognized for proactively prospecting new accounts in pursuit of opportunities and new relationships. Significantly increased average sale purchase.
A major F&B supplier since the early days of hospitality in UAE, representing several prominent European brands. Food service for 4 & 5-star hotels.
Provided solutions to complex business problems and interacted with senior management to support the requirements for strategy. Followed up on new sales leads and referrals to increase sales potential. Prepared action plans and schedules to identify specific target opportunities. Prepared and maintained a variety of sales status reports, including activities, closings, and forecasts. Developed and executed quotations, proposals and tenders and negotiated prices, payment terms and conditions with clients and suppliers.
Key Achievements
● Launched the Greenhouse business within Four Seasons Dubai, Intercontinental Dubai Marina, and Atana Hotel from the ground up.
● Stayed updated with the key offerings within the food portfolio and industry best practices to effectively position the brand as a market leader.
● Developed product catalogues and product presentations using PowerPoint and presented to the customer to better understand the products and services offered by the company.
● Initiated frequent calls with the entire Sales, Marketing and Commercial team to enter all details in the CRM system.
Organic Foods and Cafe is a family run company founded in 2005 that runs organic supermarkets and cafés selling fresh organic and biodynamic foods, groceries, supplements, meat, dairy products, breads and household cleaning products. Proactively assessed, clarified, and validated customer needs on an ongoing basis. Participated in the integrated Commercial Planning Process through the development of annual Customer Plans that supported Brand Plans. Identifies sales opportunities, networking and fact-finding and calling on and closing new accounts. Managed and penetrated customers at all levels and developed relationships with accounts that enable the achievement of plans and objectives.
Key Achievements
● Acquired a new sales contract from Yas Water World, Jebel Ali Hotels & Resorts, Jumeirah’s Wild Wadi, Applebee and many other accounts.
● The primary point of contact for all organic FMCG products to hotels and restaurants.
Moka specializes in supplying chocolate, coffee and coffee equipment to the hospitality, private and government sectors.
Reporting directly to the Director, developing timely and accurate forecasts (volume and spend) for accounts, and revising based on actual performance. Proven experience delivering client-focused solutions based on customer needs.
Key Achievements
● Established mini-bar business in Banyan Tree Ras Al Khaimah- A consistent special amenity during special holidays such as Christmas / Eid in Grosvenor House Dubai.
Moka specializes in supplying chocolate, coffee and coffee equipment to the hospitality, private & government sector. Reporting to the Commercial Director, my responsibility is to handle Executive Office daily operation which includes all secretarial duties (arrange meetings, travel itinerary, hotel accommodation, appointments, calls, memos, meeting minutes, filling, work schedule, email, fax, couriers, handled petty cash & office expenses, office utility bills, compiling monthly report from all departments.).
Job Description
Administrative Competencies
• Generates and process the application and renewal of office lease agreements, trade license, staff accommodation and the like.
• Applied and validate expatriate documentation such as visas and work permits.
• Exceptional time management, problem-prevention and problem solving skills.
• In-depth knowledge of computers, Microsoft Word, Excel, Outlook & PowerPoint.
• Well versed in taking minutes of meetings.
• Proven record of working accurately and independently with close attention to detail.
• Proven ability to maintain secrecy of sensitive information.
• Demonstrated ability to work in a fast paced and stressful environment.
Communication and Customer Relation
• Exercise independent judgment, decision-making abilities and high level of confidentiality.
• Collaborate with various levels of management to gather information pertaining to key issues.
• Communicate well with external contacts to properly handle direction of business relations
• Distribute company literature and follow-up with meeting
Sitel is the leading global business process outsourcing provider of customer care and complementary back-office processes. Reporting to the Team Manager, my main responsibility is to market a product or service over the phone.
Job Description
• Answer inbound calls as well as assist customers who have specific inquiries
• Build customer’s interest in the services and products offered by the company
• Provide personalized customer service of the highest level
• Update the existing databases with changes and the status of each customer/prospective customer
• Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties
• Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments
