Director Of Operations
S & K Solutions (SMC-Private) Limited
Total des années d'expérience :31 years, 1 Mois
Leading IT Department and responsible for IT Infrastructure, IT Operations and Management. Designing and implementing IT policies, procurement of IT Systems, training users, IP Phone provisioning and configuration. Installing and configuring Windows Servers, Virtual Machines, Cisco Router and Firewall etc. Leading team of Infrastructure Engineers, Web Developer, to adopt and customize digital marketing strategy. Guiding the team to keep focus on Customer Personalization Spectrum.
Manager IT
Cabcall Outsource (SMC-Private) Limited - Islamabad - Pakistan -
Lead IT Department and was responsible for IT Infrastructure, IT Operations and Management Lead a team of 3 Infrastructure Engineers, Web Developer, SEO and Marketing to customize website, modify search criteria, adopt and customize digital marketing strategy. Established VPN with remote office in UK and provided support to UK users through Team Viewer.
• Managed and coached a team of 6 members’ IT team, maximized operational efficiency on various customer service
initiatives.
• Ensured projects align with company processes, tactical planning, and strategic vision by re-engineering
applications and implementing process improvements.
• Implemented and administered advanced Microsoft technologies.
• Ensured structured cabling, operating systems and software and licensing issues.
• Recommended and developed technical design for new application features.
Islamabad, PK
•Lead a team of 30 professional including infrastructure, hardware and software team distributed at 4 different locations,
providing IT support to organizational business concern in North, as and when required.
•Consulted with management team and developers to determine needs, documenting best practices and
reviewing code of existing applications.
•Administered and directed team to manage System Services like Domain, AD, DNS/WINS, Email, WSUS,
Antivirus &d ISA servers along with IT hardware, software and equipment.
•Spearheaded evaluation of existing IT Security standards/policies while researched the up to date technologies
and suggesting improvement.
•Directed and guided team to design and implement WAN solution for remote offices of Group\'s companies.
•Made recommendations and developed technical design for new application features
Managed IT Infrastructure that included Hardware/Network (including IP Telephone-Mitel)/System (MS
Windows 2003 servers, MS Exchange 2005), Help Desk and a small call center.
•Configured and supported IT setup comprising of Citrix Server, Thin Clients, IP Phones/IP PBX.
•Configured and maintained Call Center for Sales Force with Thin Clients, IP Phones and configuration of call
forwarding.
•Supported both the offices located at Knowledge City and WTC, while deployment of communication setup using
PRI and its support services delivery.
•Coordinated, regularly with Corporate IT in India and UK for implementation of Corporate IT initiatives
• Managed the Infrastructure at Islamabad plant as well as arranged Satellite/Fiber Optic connectivity with
Corporate Office in Singapore.
• Supported the user community at Head Office along with the Sales Force in field. Connected the Pakistan
subsidiary with Corporate IT in Michigan, USA through Satellite that and later switched it over to fiber optics.
• Performed as Site Security Officer (IT), providing training to users.
• Ensured proper installation of cables, operating systems and software.
Achievement: Best Employee of the Year Award - 2003
Master of Computer Science from Al-Khair University.
Did Post Graduate Diploma in Applied IT from Hamdard University, Islamabad Campus while doing job.
Did BA as private candidate while doing job.
