Bai-Johanna Alang

Managed and updated customer account data accurately on file, ensuring data integrity for billing and
service records.
Addressed complex billing concerns and processed sensitive financial transactions (refunds, credits, and
adjustments) requiring absolute accuracy.
Performed basic technical troubleshooting to resolve customer issues, documenting all steps and
resolutions in the system.
Provided comprehensive options and solutions, effectively documenting resolutions for future reference.

Processed payments and offered plan upgrades, accurately entering all transaction and plan details into
the CRM system.
Fixed billing and payment issues, which involved cross-referencing and reconciling account data.
Resolved customer issues and concerns on account, maintaining precise records of interactions and
outcomes.

Inputted demographics of patients to the system for enrollment, verifying all personal and insurance
details for qualification.
Guided members through enrollment information, ensuring accurate capture oftheir required details.
Discussed complex billing and insurance benefits, relying on accurate information retrieval and
documentation.