Klaus Malumbe, Country Manager

Klaus Malumbe

Country Manager

Track And Trace Uganda Ltd

Location
Uganda
Education
Master's degree, Master Of International Business Management
Experience
15 years, 2 Months

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Work Experience

Total years of experience :15 years, 2 Months

Country Manager at Track And Trace Uganda Ltd
  • Uganda - Kampala
  • My current job since August 2021

• Spearheaded market expansion strategy, resulting in 30% increase in sales revenue within one year
• Negotiated and secured partnerships with key clients, leading to 40% growth in market share
• Implemented cost-saving initiatives that reduced operational expenses by 15% while maintaining high service quality standards
• Developed and executed comprehensive marketing campaigns that boosted brand awareness and customer engagement, resulting in 20% increase in customer loyalty.
• Controlled costs to keep business operating within budget and increase profits
• Managed and motivated employees to be productive and engaged in work
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers

General Manager at London Distillers Uganda Ltd
  • Uganda - Jinja
  • March 2018 to July 2021

• Led teams of 25 staff members, effectively delegating tasks and overseeing daily operations to ensure smooth workflow and exceptional customer service.
• Implemented strategic business initiatives to increase revenue by 15% within my first year of tenure, including optimizing inventory management and launching targeted marketing campaigns.
• Fostered positive work environment by providing ongoing training and development opportunities, resulting in 20% decrease in staff turnover
• Collaborated with senior management to set and achieve financial goals, resulting in exceeding sales targets by 10% annually.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service by 10%.

Marketing Manager at E-sports Kenya Federation
  • Kenya - Nairobi
  • October 2016 to February 2018

• Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.
• Spearheaded digital marketing efforts, including website redesign and social media strategy, driving significant growth of 20% in online traffic and conversions.
• Launched innovative experiential marketing campaigns that drove customer engagement by 35% and generated buzz around new products or services.
• Developed and executed comprehensive

Regional Sales Manager at Safaricom Public Limited
  • Kenya - Nairobi
  • July 2013 to October 2016

• Developed and implemented strategic sales plans to drive revenue growth and exceed targets in assigned region.
• Managed and coached high-performing sales team, leading to 15% increase in sales productivity within year one.
• Cultivated and maintained relationships with key accounts and partners, resulting in 20% increase in market share.
• Analyzed market trends and competitor activities to identify opportunities for expansion and develop targeted sales strategies.
• Championed continuous improvement initiatives within regions operations by seeking feedback from clients, team members, and industry partners, driving enhancements where needed.
• Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in marketplaces.
• Exceeded quarterly sales targets consistently by 10% margin, leveraging extensive product

Territory Sales Manager at AIRTEL KENYA LIMITED
  • Kenya - Mombasa
  • April 2012 to June 2013

• Developed and executed strategic sales plans to drive revenue growth and exceed quarterly sales targets by 20%
• Cultivated strong relationships with key accounts and leveraged network to expand market penetration and increase market share by 15%.
• Conducted regular market research and analysis to identify new business opportunities and stay ahead of industry trends
• Provided ongoing training and support to sales team to improve product knowledge, sales techniques, and customer service skills, resulting in 25% increase in team productivity.
• Conducted regular product training sessions for distribution partners every 3 months, ensuring their ability to effectively sell products to end customers.
• Set ambitious yet achievable sales targets for our territory team; provided motivation through ongoing coaching and guidance towards goal attainment.

Territory Sales Manager at Essar Telecom (yu mobile)
  • Kenya - Mombasa
  • November 2008 to March 2012

• Managed direct and indirect sales processes including, acquiring new talent and recruiting new Distributors.
• Successfully coached, trained and mentored over (50) sales team
• Successfully managed (7) out of (15) Distributors or Dealers.
• Identified new opportunities for business expansion and achieved set monthly and quarterly set targets
• Sent timely reports to management and this allowed for proper decision making.
• Monitored competition and its trends, hence
increasing strategic position in terms of new product development and market share promotional activities.
• Introduced new sales techniques and tools such as market storms, resulting in 50% increased efficiency and productivity among team members.

Education

Master's degree, Master Of International Business Management
  • at Kampala International University
  • November 2017
Bachelor's degree, BIBA
  • at Kampala International University
  • September 2006
High school or equivalent, High School Diploma
  • at Aga Khan International School
  • February 2001

Specialties & Skills

Sales and Marketing
Profit And Loss Management
Team Leadership
Customer Relationship Management
Operational Planning
CUSTOMER SERVICE
DIGITAL MARKETING
INVENTORY MANAGEMENT
MARKET PENETRATION
MARKET SHARE
MEDIA STRATEGY
NEGOTIATION
OPERATIONS MANAGEMENT
MARKET RESEARCH
MANAGEMENT
Customer Relationship Management

Languages

English
Native Speaker
Swahili
Native Speaker