University Instructor
Haigazian University
Total des années d'expérience :20 years, 7 Mois
Train experienced professionals: Project Management Courses
Teaching Various Management and Business Courses:
• Management Information Systems
• Operations Management Courses
• Knowledge Management
• Business Telecommunications
• Introduction to Business Management
• Create, update and share project plan with clear milestones.
• Regular report (weekly basis) on project status.
• Identify and report project gaps (from all aspects including issues from LOEM, Content vendors, government, parents, and schools)
• Identify and resolve technical and logistical obstacles to successful deployment completion
• Conduct meetings/surveys with different stakeholders, document meeting minutes, action items, and follow up.
• Once 1:1 projects is deployed, follow up with the schools/customers, collect issues, feedback, actual usage concerns and feedback to Intel
• Directly engaging with ISVs, Solutions Providers, education ecosystem and others, providing pre- and post-sales support to ensure successful deployment.
Onsite Project Management
• Defined project tasks and resource requirements • Prepared project implementation plans • Followed up on project deliverables • Monitored project progress • Set project progress reporting scheme to upper management & client (government)
Official Communications
• Handled all official written communications and meetings with the client’s representatives (Minister of interior, Director of Immigration, Foreign Affairs Ministry) & official organizations such EMAC, ICAO, etc.
Work Procedures
• Elaborated & negotiated work flow procedures between the government and the production center • Defined & implemented internal operational procedures
Human Resources
• Designed job descriptions • Interviewed and recruited all members of local stuff • researched the local labour law and regulations • Elaborated the internal regulations
• Planned & executed the Marketing Campaign • Organized inauguration & launching events • Pre-operational logistics & admin examples • E-passport Design Specifications & Passport Applications forms creation • Construction site supervision • Contractors, Suppliers & integrators
• Managed Production & Client Servicing teams - 22 employees across Dubai, Beirut, & Uganda
• Ensured systems & processes are efficient & properly executed across departments
• Managed projects workflow, ensuring accuracy & on-time delivery of assigned workload
• Identified solutions to upper management on how to improve departmental & team morale
• Defined, planned, controlled work structure, schedule, & budget of medium & large-scale projects ranging between 300 K. & 1.5 M.
• Tracking and reporting of project schedule/progress and performance
• Monthly financial projects health check reporting and weekly projects status reporting
• Preparation of Business Proposals
• Managed 20-30 small scale projects monthly • Analysed IT projects & planned delivery dates
• Conducted requirements and specifications for each project • Liaison with the Stakeholders
• Resource Planning: Assigned resources to projects plans and coordinated the teams’ activities
• Promoted and sold different business solutions targeted to the SME market
• Analyzed the clients’ accounts and evaluated their current business solutions
• Managed over 15 accounts • Market research and Internet Marketing Strategies Implementation
• Responsible for Planning, Buying Online Media, Online Advertising Campaigns & Trafficking
• Electronic Customer Relationship Management (ECRM), Search Engine Marketing & Optimization