Customer Service Coordinator
Liberty Automobiles LLC Co.
Total years of experience :11 years, 9 Months
• Approaches, greets and offers assistance or direction to any customer who enters the Service Department and determines the nature of their visit.
• Answers basic customer inquiries. Refers more extensive inquiries to appropriate person.
• Directs customers to the correct section/ employees and notifies the appropriate service advisors that a customer waiting, or introduces the customer to a service advisor.
• Tracks the daily service traffic and prepares a daily report for the same as and when required.
• Obtains and records basic information about each customer, using dealership service control system.
• Follow - up with the customer about their vehicle. If any complaints, report immediately to Reception in charge.
• Enhance and follow the company’s quality management system as well as rules and regulations.
• Perform other duties that may be assigned by superior.
DATA ENCODER AVON Warehouse,
June 2012 - Up to Present Philippines
Role Descriptions:
• Perform all data entry related tasks including sorting, proofing, updating, mailing and storing.
• Maintain data files accurately.
• Compile, sort, verify and correct data to be entered.
• Review data for completeness and accuracy.
• Contact authors of source documents to address data inconsistencies and to gather missing
data.
• Manage filing and routing of source documents after entry.
• Maintain records of work completed.
• Update data in appropriate databases in accurate and timely manner so as to avoid back
logging.
• Establish data naming standards and consistent data definitions to improve overall data
quality.
• Process and resolve data inquiries by searching and reviewing the databases.
• Enter and update files into Excel spreadsheets.
• Perform administrative duties such as operating office equipment or data filing as required.