relationship officer
ADCB BANK
Total years of experience :5 years, 6 Months
Handle multiple responsibilities
simultaneously while providing
exceptional customer service to a high-
end clientele.
Customer service including professionally
responding to customer inquiries.
Responsible for leading and coordinating
the day-to-day activities cold calling,
marketing reference of the sales Credit
card and personal loan
Maintaining an accurate record of all
sales, scheduled customer appointments,
and customer complaints.
Customer Service, cash handling, fund
transfer Passbook Print, RTGS/NEFT,
DD, STATEMENT Balance sheet interest
certificate, Locker operations, Voucher
Scanning & cross sales CASA application
form scanning knowledge.Account
withdrawal & deposits. Cash handling,
balancing the safe, and maintaining a
cash register. (Cheque Book, Debit Card)
AML procedures and policies relating to
record keeping, reporting, risk
assessment, customer due diligence .All
banking transactions including- Verifying
transactions, checking &saving
Responsible for leading and coordinating
the customer counter cross Sales
products GOLD(CHECK/VALUTION )
Gold Appraisers Possess
Ability to work well under pressure a
passion for Gold valuation, sales
&Customer Services. Build and maintain
Proven work experience as a sales and
marketing executive. cold calling
Maintaining long-term relations with
customers
counter cross sales customer handling
Knowledge of modern marketing
techniques
Identified individual customer’s needs
and provided product knowledge
accordingly and working with the sales
team to develop targeted sales
strategies.
Maintaining client relationship & day to
day cold call, sales marketing, reference
company visit
study with retail banking operations customer service sales marketing oracle finacle
study with general Bachelors of Arts
SUB. PCM
GENERAL SUB