KrishnaKumar Paramasivan Saroja

Key Result Areas:
• Managed Global Operations by Strategic Planning and effective end-to -end practices by targets
• Developed and implemented streamlined operational processes, reducing overhead costs by 15%
annually.
• Spearheaded strategic planning initiatives, leading to a 25% increase in profitability
• Established key stakeholder relationships
• Oversaw the budget and fiscal health, maintaining a consistent budget performance for the entire year.
• Implemented advanced reporting mechanisms, improving performance tracking by 25%.
• Managed the restructuring of fiscal operations, resulting in a 10% increase in financial resource allocation
efficiency.
• Introduced digital transformation initiatives, enhancing staff efficiency by 25% through optimized
workflow processes.
• Improved cash flow mechanism and initiatives, reducing inventory levels.
• Effectively communicated goals and initiatives to stakeholders, achieving 80% alignment and approval.
• Initiated a centralized purchasing function that cut procurement spending by 75% while boosting supplier
• quality control standards.

• Design policies that align with overall strategy
• Formulate business strategy with others in the executive team.
• Implement efficient processes and standards.
• Coordinate customer service operations and find ways to ensure customer retention.
• Ensure compliance with local and international laws (e.g. data protection)
• Oversee the implementation of technology solutions throughout the organization.
• Manage contracts and relations with customers, vendors, partners, and other stakeholders.
• Evaluate risk and lead quality assurance efforts.
• Oversee expenses and budgeting to help the organization optimize costs and benefits.
• Mentor and motivate teams to achieve productivity and engagement.
• Report on operational performance and suggest improvements.
• Collaborating with other senior management to formulate strategy.
• Ensuring regulatory compliance
• Overseeing implementation of IT systems
• Overseeing HR & Operations activities
• Overseeing Recruitment Activities
• Overseeing IT Resourcing & Sub Contracting Process and Implementation
• Overseeing Finance, Audit and Compliances Management

• Executed daily operations of Customer Relationship Engagement.
Work collaboratively within Operations & Business Development team and in partnership across regions,
to establish controls within a risk management framework across all asset classes.
• Contributes to workflow process improvements and system enhancements.
• Working closely with our technology development teams to design system solutions, the aim to automate
as much of the exceptions process as possible.
• Ensure implementation of regional management and administrative procedure in line with established
policies across the company
• Other ad-hoc operational tasks under the Management discretion
• Reviews and submits reports that provide critical data to drive ongoing operational performance
improvement.
• Manages Network Operations team with other partnership engagements.
• Drive customer satisfaction through a laser focus on execution/fulfilment of the work.
• Manage technical operations metrics cost control initiatives and complex strategy and activity.
• Provides strong leadership to Operations personnel including communicating vision strategy and
objectives.
• Collaborate with Sales / Commercial Operations / Product management to support and develop new
business growth opportunities with new product development, custom engineered solutions, and
innovative manufacturing.
• Continually improve customer satisfaction performance by developing processes, systems and
behaviours, as measured by on-time performance, cycle time, cost of quality and customer service
surveys
• Accurately flash weekly and forecast monthly and quarterly and meet the Annual Operating Plan (AOP)
performance commitments as well as balanced scorecard targets, including operating income, cash flow,
bookings plan and expense budget
• Social competence and personality

• Proven track record of working cross-functionally to meet critical deadlines and resolve issues
• Maximize regional P&L revenue generation.
• Manages and develops team competency coverage through cross-training, leadership development and
succession planning.
• Reviews daily, weekly and monthly service levels/metrics.
• Provides recommendations and implementation of quality improvement methods.
• Drives innovation to improve collections performance and / or reduce cost to serve
• Natural leadership qualities with a focus on problem-solving and operations
• Maintains a rigorous process of account reviews with the team leads and accountants.
• Develops strategies and processes with the customer in areas such as performance metrics and measure,
escalation change management and communication.
• Develops / manages delivery and Operations by strategically.
• Manages client relationships.

• Conceptualizing, scheduling & enforcing project activities and managing day-to-day operational aspects of
project & scope
• Improving user experience across the digital stream on a website, app or some other application
• Monitoring deliverables prepared by team before passing the same to client.
• Establishing & promoting user interface design guidelines, best practices & standards
• Designing the Wireframe, mock-up or storyboard for approval
• Presenting and defending designs and key milestone deliverables to peers & executive level stakeholders
• Planning original ideas that bring simplicity and user friendliness to complex design roadblocks.
• Creating wireframes, storyboards, user flows, process flows and site maps to effectively communicate
interaction and design ideas; conducting user research and evaluating user feedback.
• Developed & implemented UX Design strategies based on analysis, results & client feedback to optimize
effectiveness.
• Drove the team to accomplish the end product; launched new website that engaged consumers to buy more
products or services as UX Project Manager
• Facilitated changes such as QMS for implementing the process and built & analyzed the usability of the
projects or products with Project Management Team
• Elevated growth, margins and revenues by 80-90% by executing more than 100 projects
• Conducting site analysis, keyword research & mapping and competitor SEO research
• Developing analytics & ranking reports and presenting to clients & management
• Recipient of Star Award for achievement of 100% Invoice Target in IV Quarter / 2013-14 and
II Quarter / 2014-15
• Received Star Award for Auditee Performance (No NCs) - III Quarter / 2015-16

• Presented lectures on UX / Graphic Designing; participated in Corporate Training & Workshops
• Led development and implementation of Design Strategies & Workshops
• Managed Course Curriculum and Syllabus Preparation

Spearheaded Graphic / UX Designing and team members for end user customization with Content Management System (Joomla 1.5)

• Spearheaded the design & implementation of Web & Graphic Designing
• Monitored graphic designing for newspaper & magazine publications and met deadlines and targets

• Identified client’s requirements and created corporate websites, portals & extensive web applications
• Designed user interactive sites, layouts & site graphics and templates on development of future pages
• Ensured quality of finished websites including the validation of web forms links & functionalities

• Developed corporate & client’s websites and UI designs for overseas & domestic clients
• Prepared graphics including icons and logos; imparted web design & development training / mentoring to
Future IT Aspirants and Engineering Candidates