GENERAL MANAGER
ILLAM HOSPITALITY
Total years of experience :26 years, 10 Months
CAREER SYNOPSIS
• Developed high performing hotel sales and operation teams resulting in increased revenues.
• Supervised facilities & managed cinema theatres in malls along with shopping centers.
• Managed malls food and beverage merchandizing and stimulated impulse to boost sales.
• Planning for future development in line with strategic business objectives
• Planning best allocation and utilization of space and resources for new buildings and in re-organizing
premises
• Analyzed sales figures of hotel from time-to-time and set future targets
• Managed overall budget of hotel which includes preparing current budget and managing expenses
• Planned and organized accommodations, catering and other hotel services
• Assisted in carrying out important functions related to maintenance and renovations of hotel
Responsibilities:
• Managing Cinema Theatre, Resort, Shopping Mall, Concessions, Restaurant, Bar and Facility Management
services.
• Own the P&L and work with Finance Managers to establish operational and financial goals.
• Establish & maintain effective customer feedback mechanisms, and customer-focused innovation.
• Minimized transaction time at box office and at the concessions by new operations standards.
• Focus on using best business practice to improve efficiency, by reducing operating costs.
• Preparing documents to put out tenders for contractors & supervise and coordinate the work of contractors
and checking that agreed work by staff or contractors has been completed satisfactorily and following up on
any deficiencies.
• Investigating availability and suitability of options for new premises, planning best allocation and utilization
of space and resources for new buildings, or re-organizing current premises
• Directing, coordinating and planning essential central services such as reception, security, maintenance,
mail, archiving, cleaning, catering, waste disposal and recycling
BKR is one of the leading Hotel
in a budget category, consisting of three restaurants, one bar and a convention center with a capacity of 500 pax
Responsible for the entire operation for both the hotels reporting to the Chairman
• Established all the food and beverage outlets for the hotel
• Strengthened team by effective training programs and improved the quality of service
• Created Standard Operating Procedures and aligned operations accordingly
• Business through “word of mouth” and repeated clientele were practiced for revenue
generation
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Commerce Group (Accounts, Economic & Banking
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