Director
Wipro
مجموع سنوات الخبرة :28 years, 0 أشهر
Responsible for IT, Infrastructure, Consulting delivery across oil&gas, utilities and engineering and construction customers across Gulf region. Responsible to deliver the contract, customer satisfaction, repeat business and employee satisfaction.
Was responsible for global delivery of IT infrastructure for BFSI customers. Managing a portfolio of $200mn dollar annually. Responsible for contractual delivery, CSAT, Employee satisfaction and repeat business.
Wipro Technologies, Bangalore April 2012 -Present
Practice Delivery Head HLS-Global Infrastructure Delivery
Heading Infrastructure Delivery for Health care and Life sciences vertical. Responsible for delivery of multiple programs across geographies. Managing annual Revenue of $60Mn
going up to $100Mn and a team of 600 people growing to 1000. Managing and responsible for delivering contractual deliverables, CSAT, cost and productivity. C level executive
mapping. Driving service assurance, service improvement across programs. Provide
thought leadership in executive interaction with customers.
• Infrastructure Delivery Management for a Business Vertical
• Maintaining Profitability across engagements
• Managing senior leaders leading the engagement
• Managing large teams
• Delivering on cost and productivity
• C level executive mapping
• Delivering on C SAT
• Deal review and gap identification
1E, 403, Akme Harmony, Belandur
Ambalipura Village
Bangalore-103
98452-16022, +8025747656
Wipro Infotech, Bangalore November 2007-March 2012
Head Program Governance-Integrated Service Delivery
Provide Program Governance to marquee customers of Wipro Infotech across multiple
verticals. Ensure Solution vetting, taking customer end objectives in mind. Ensuring
solution is stable, scalable, redundant and delivers consistently. Program governance
engagements thru proven models and frameworks. Map to the executive leadership and keep them abreast with developments and initiatives which affect the overall functioning and efficiency of the systems. Responsible for all aspect of strategic IT planning,
implementation and support for the duration of the engagement. Engineered turnaround of
IT's performance and service levels. Transform IT into a strategic IT business partner.
Manage and deliver large scale projects on time and within Budget.
• Program Govern large programs from Technology, People, Practice, Quality,
Profitability, Risk and Contract perspective
• Vetting the proposed design
• Identify the gaps and highlight the risks
• Identify and create a structure to deliver large complex programs
• Interact with Executive Management of customer and keep them updated on IT
initiatives and plans.
• Provide Strategic directions from time to time to the executive
management/sponsor
• Constantly review the performance of the team and ensure deliveries are on time and SLA's are as per commitment
• Focus on continuous improvement
• Certify processes in terms of ITIL, ISO, Six sigma
• Build leaders to handle second level of customer leadership
• Create opportunities for Knowledge sharing and knowledge building
• Ensure profitability of the program
Key Customer profile: • Number #1 private Telecom player in India: We were responsible to deliver the first IT project (eCommerce portal) to this customer on time. 5 year multi- million dollar deal spanning across Development and Operations.
• One of the largest Public Sector Banks in India: We were responsible to deliver
very high uptime for eBanking infrastructure. 3 way DR solution implemented with
ZDL concept. Multi-million dollar deal which included Implementation and operations spanning over 3 years.
• Green Field Telecom Player in KSA: 5 year multi-million dollar deal to implement OSS/BSS, Infrastructure and Call center solution. First of its kind on
Wi Max technology.
1E, 403, Akme Harmony, Belandur
Ambalipura Village
Bangalore-103
98452-16022, +8025747656
m_krishnakumar1973@yahoo.com
iSeva-e4e Systems, Bangalore April 2004-Oct 2007
VP and Head Technology
Provide executive leadership as head of technology in India. Responsible for all aspect of strategic IT planning, implementation and support for all locations in the country.
Engineered turnaround of IT's performance and service levels. Transform IT into a strategic
IT business partner. Manage and deliver large scale projects on time and within Budget.
Responsible for IT budgeting, design and support of all Technology.
• Design, Implement and manage technology for e4e in India and globally. Improve
service levels. Establish rapport and credibility with department heads. Constantly
review SLAs and ensure 100% of business impact calls are closed within 4hrs.
• Hire and manage geographically dispersed staff of differing cultures and weave
them in teams. Initiated and developed in-house training team that enabled timely and cost effective delivery of end-user awareness.
• Formulating and presenting the IT budget to the Senior Executive management
team
• Ensuring IT accounting is done to ensure the operational costs are under control
• Effectively introduce and integrate new technologies: desktop technologies, CRM
technologies and open source technologies.
• Part of e4e leadership team that maintains and implements world wide technical
standards of excellence and compliance in the division.
• Chief consultant on technology to the President and executive team. Contributed to the definite key strategic business objectives leveraging IT capabilities.
• Increase productivity through process improvement and continual review.
• Reengineered IT processes, methodologies and org structure for improved
performance.
• Managed strong relationships with key vendors, consultants and government
regulators.
• Consistently maintained 99.9% availability across technology platforms.
iSeva-e4e Systems, Bangalore March 2003- March 2004
Manager Technology Operations
Provide IT leadership for the organization. Responsible for day to day management of all
Technology needs. Provide tactical support to senior management to make smart decision.
Improve operational procedure and introduce new processes for better turn around.
Manage and deliver large scale projects on time and within Budget. Responsible for planning in budgeting, design and support of all Technology.
• Single point of contact for Technology requirement
• Plan, Design, Implement and Sustain various technologies
• Call Analysis and performance improvement
• People Management and Performance management
• Vendor Management
• Client Communication
• ITSM process implementation
1E, 403, Akme Harmony, Belandur
Ambalipura Village
Bangalore-103
98452-16022, +8025747656
m_krishnakumar1973@yahoo.com
• Suggest cost effective technology
• Help Business development team with Proposals
• Face audits such as ISO, IT security others
iSeva-e4e Systems, Bangalore June 2001- Feb 2003
Application Manager
Provide Application support to CRM and CIM applications. Responsible for evaluating new
technologies, establishing feasibility, negotiating, finding the right partner for implementation and sustaining the technology.
• Manage Applications such as Davox, Symposium, Scrubbing System, Billing System,
Intranet application
• Design and Implement new applications for Internal customers
• Evaluate applications for projects
• Help MIS create and use reports
• Project Manage technology aspect of New projects
• Manage the team and make it ISO complaint.
Wipro Technologies, Bangalore September 2000- May 2001
Project Manager
Plan, execute deliverables as per the SLAs agreed with the customer. Ensure process
compliance and on time delivery all the time. Handle customer expectations.
• Manage Client server and Mainframe teams
• Interact with Customers for service delivery and requirement gathering
• Design and Implement deliverables
• Review deliverables before delivery
• Maintain records to be ISO and SEI CMM complaint
• Interact with senior management for business and team growth strategy
• Conduct knowledge sharing sessions with the team
• Train the team on latest technology
• Manage the transition at the end of the contract with GE
Wipro Technologies, Bangalore September 1998- October 2000
On-site coordinator
Interface with the customer on a day to day basis. Gather requirements and offshore it to the team. Handle exceptions on case to case basis.
• Gather customer requirement
• Analyze and delegate the work to offshore (India)
• Review and test deliverables before release
• Manage y2k projects of large applications
• Maintain applications such as sales, station compensation etc
1E, 403, Akme Harmony, Belandur
Ambalipura Village
Bangalore-103
98452-16022, +8025747656
m_krishnakumar1973@yahoo.com
Wipro Technologies, Bangalore June 1996- September 1998
Module Leader and Team member
• Understand customer requirement and implement changes
• Work with team to help them complete the request
• Design and develop screens, online programs batch program, JCLs etc
• Worked on multiple applications and performance enhancement projects
MBA in marketing from Symbiosis Institute of Management Studies.
This was a full time post graduate diploma program on IT with specialization on Main frames.
Graduation done with specialization in Physics. Mathematics and Statistics being Subsidiary Subjects.
