Technical Support Engineer
Uroleaf Technologies
Total years of experience :5 years, 7 Months
• Responsible for application support.(Spara CE Software Installation)
• Providing remote support for clients. And customers.
• Testing
About Uroleaf Client Support:
Ø Primarily gives Non-voice supports service worldwide for a most sophisticated Artificial Intelligence based power saving tool known as spara.
Ø Uroleaf is providing the cutting edge supports and services to customers all over the world.
Ø Creates tickets to customer issues on a priority basis and diligent care is provided for those tickets till the ticket is resolved and closed.
Ø Attracts potential customers by answering product and service questions; suggesting information about other products and services of the company
Ø Maintains customer records by updating account information.
Ø Prepares product or service reports by collecting and analyzing customer information.
Aug 2013 Still Continuing
• Responsible for application support. (Spara CE Software Installation)
• Providing remote support for clients. And customers.
• Testing
About Uroleaf Client Support: Ø Primarily gives Non-voice supports service worldwide for a most sophisticated Artificial Intelligence based power saving tool known as spara.
Ø Uroleaf is providing the cutting edge supports and services to customers all over the world.
Ø Creates tickets to customer issues on a priority basis and diligent care is provided for those tickets till the ticket is resolved and closed.
Ø Attracts potential customers by answering product and service questions; suggesting information about other products and services of the company
Ø Maintains customer records by updating account information.
Ø Prepares product or service reports by collecting and analyzing customer information.
Ø Contributes to team effort by accomplishing related results as needed.
Ø High determination on Quality Focus of the Uroleaf products.
Ø Problem Solving and multitasking skills
N'celadus Infotek Pvt.Ltd, Trivandrum|Member of Network Support Team
May 2012- Aug 2013
• Responsible for network and application support.
• Providing remote support for clients.
• Testing
Network support Team:
• Managing and administrating the Production website: www.PETLinQ.com, www.RISLinQ.com (service server's www2.PETLinQ.com, www3.PETLinQ.com, www2.RISLinQ.com, www3.RISLinQ.com) with IIS. Testing these websites changes before provided to the client.
• Ticketing and Direct interactions with DC for the Network issues, hardware and software up-gradations.
• Given the client support for product configuration and installation using Go To Meeting, RDP, VPN client and companies own custom software.
Sutherland Global Services, Cochin | Technical Support Executive
Feb 2009 - May 2012
• Worked As Virus Removal Specialist for Symantec Premium Service -NortonLive
• Responsible for remotely connecting to customers PC, Diagnose and remove infections.
• Responsible to troubleshoot any damage that the infection may have caused to the System or Network configuration.
• Responsible to report any new Virus outbreaks detected on customers PC including uploading the infected files and detailed report of the symptoms.