Food and Beverage Service Assistant
Le Royal Meridien Beach Resort and Spa
Total years of experience :5 years, 9 Months
Royal Club Lounge
June 28, 2015 to August 20, 2016
Assigned in Food and Beverage Department at the Royal Club Lounge as Food and Beverage Service Assistant with the responsibilities:
• The club lounge attendant is tasked with responding to the requests of all guests in his assigned area.
• Provides all guests with his undivided attention, to allow him to provide the best possible service.
• Ensuring the club lounge is properly maintained at all times is his responsibility.
• Stocks all the self-service areas, cleans up after guests, assists with food service preparation, sets the area up for service and more.
• Keeps the club lounge running smoothly and does his best to make sure all guests leave satisfied.welcome to the guest.
Room Reservation
October 2, 2015 to June 5, 2016
Assigned in Room Reservation Department as Reservation Agent with the responsibilities:
• Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system.
• Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
• Preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
• Processes reservations from the sales office, other hotel departments, and travel agents. Type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans. The credit policy of the hotel and how to code each reservation. Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel. Prepares letters of confirmation. Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on guaranteed reservations and no-shows. Processes advance deposits on reservations. Tracks future room availabilities on the basis of reservations. Helps develop room revenue and occupancy forecasts. Prepares expected arrival list for front office use.
Le Deck Pool and Beach
November 19, 2014 to June 20, 2015
Assigned in Food and Beverage Department at the Le Deck Pool and Beach as Food and Beverage Service Assistant/ Cashier with the responsibilities:
• Greet customers, present menus and explain the day’s specials.
• Take orders to the kitchen staff and relay any special preferences that customers may have after the meals are prepared, they carry orders to the patron’s tables.
• Refill customer beverages, take away used plates and utensils, and ask about the dining experience.
• Tally customer orders, hand the check to customers and accept payment.
June 8, 2013 to July 6, 2014
Assigned in Sales Department at the Hazar Fashion Design in Wedding Events as Customer Service with the following responsibilities:
• Assists in the fulfillment of transactions through outbound calls to buyers and sellers
• All interactions between a customer and a product provider at the time of sale.
• Ensures confidentiality of user information (ex; bank details, contact numbers, etc)
• Verifies payments, delivery and/or refund
• Escalates all customer related concerns to the proper channels for immediate attention and necessary actions
• Assist the customer to fit the dress/gown that they will choose.
• Secured the things they purchase
• Responsible for preserving customer service standard by greeting members and guests in a pleasant manner and ensuring a pleasant customer service experience.
• Promoting the products, providing samples, quotations of prices according to the requirements of customers.
• Handling client enquiries by attending to their needs. Approaching customers, offer advice on the displayed products and deal with any resulting transactions.
Assigned in Front Office Department as a Receptionist with the following responsibilities:
• Attending the needs of the guest
• Greeting the guest
• Allocating the guest to their designated seats
• Answering the phones, transferring the calls from other outlet
• Answering the queries about the facilities and amenities.
• Handling cash transaction using foreign exchange and credit card payments
• Inputs in all transactions in cashiering using a POS/PIMS and opera system
• Proficient Microsoft Office (word, excel, outlook, PowerPoint...etc) skills
• Handling and dealing the customer service communication
Dusit Thani Hotel Nikko
Ayala Center, Makati City
June 8 to August 22, 2009
Assigned in Banquet Department as On call food attendant with the following responsibilities:
• Planning and coordination of food, beverage, and service attending the events
Camp John Hay Manor Hotel
The Manor Camp John Hay, CJH Special
Economic Zone, Loakan Road, Baguio City
June 18, 2008 and August 2, 2008
Assigned as trained Accounting, Reservation, Telephone Operator, Purchasing, Personnel, Convention, and Executive Office Department with each following responsibilities:
Accounting
• Maintaining schedules, providing telephone support, filing, transcription and the production of forms.
Reservation
• Receives guests to the hotel and assists them with checking in and checking out.
• Establish and ensures the guests receive records of their payments along with terms and conditions for use of hotel services.
• Answer email queries and assists clients who are having difficulities making reservations online.
• Answer calls when their getting the price quotes and reserve rooms or handle as walk-ins.
• Proficient in the use of MS Office (Access and Excel) and PIMS.
• Basic knowledge in using micros and opera system.
Telephone Operator
• Answer all incoming telephone call in a professional and polite manner.
• Redirect and diverts calls to appropriate parties or offices.
• To call up or dispatch the appropriate personnel in cases of emergency.
• Observe signal lights on swicthboards, and dial or press buttons to make connections.
• Operate telephone swicthboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Operate paging systems or other systems of bells or buzers to notify recipients of incoming calls.
Purchasing
• Procure the needed quality in supplies, services and equipment.
• Supervise the inspection of all supplies, services and equipment purchased to insure conformance with specifications.
• Maintain a bidders' list, vendors' file, such other records as are needed for the efficient operation of the offices.
Executive Office
• Read and analzye incoming memos, submissions, and reports in order to determine their significance and plan.
• File and retrieve corporate documents, records, and reports.
• Perform general offices duties such as ordering supplies, maintain records management systems, and performing basic bookkeeping work.
Convention
• Promote conference, convention and trades show services by performing tasks such as meeting professional and trade associations, and producing brochures and other publications.
• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
2006-2008 University of the Cordilleras, Legarda Annex, Baguio City B.S Hotel and Restaurant Management
2003-2006 Lyceum-Northwestern University, Tapuac District, Dagupan City B.S Nursing
1998-2002 Mangatarem National High School, Mangatarem, Pangasinan Secondary Education