Concierge
W Doha Hotel & Residences
Total years of experience :3 years, 9 Months
Concierge -W Doha Hotel & Residences 5 since 14.04.2013
http://www.starwoodhotels.com/whotels
W Doha The finest address in Qatar
Responsible for providing a warm, welcoming and witty experience to all guests on a daily
basis and provide courteous and efficient service pertaining to any needs they may have.
My duties include:
• Answer telephone in friendly, professional manner, handle telephone messages accurately,
completely, and promptly.
• Display a warm friendly, professional greeting to all who enter the Hotel.
• Maintain a log book in a professional and informative manner.
• Train and handle emergency situations in a calm and efficient manner.
• Handle customer and tenant requests for information and services.
• Responsible for the safety of all customers and minimize the potential for fire and accidents.
• Ensure that the location adheres to the legal, safety, health, fire, and sanitation codes by carrying out the site 19s fire, safety, and disaster plans.
• Market the project and coordinate guests, tenants, and visitors 19 needs.
• Put customer service first.
• Ensure that customers receive the highest quality of service in a caring and compassionate
atmosphere and recognize individuals 19 needs and rights.
• Maintain a file on Community services including transportation sources, accommodations, and referral contacts.
• Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests.
• Appropriately arrange and confirm recreational, dining, and/or business activities for both
TA Ferijal Kasikov since 20.10.2011 - 10.04.2014
http://www.ferijalkasikov.com.mk/
Travel Agency, Tourism
Administrator in a travel agency, Travel guide
My duties include: • Welcoming our clients and providing them with travel information such as points of interest, restaurants, rates, tour
packages, promotions and discounts etc.
• Making reservations in hotels for group or individuals; arranging and travel insurance for domestic and foreign
visitors. Using booking system to secure holidays;
• Arranging flights, bus tickets and other transport.
• Collecting and processing payments.
• Keeping clients up to date with any changes, dealing with complaints, working to resolve such satisfactorily, handling
refunds.
• Administrative work in the agency: issue invoices, calculation and writing of daily travel allowance, keeping accounts
including a cash statement book, taking care of payments to hotels and travel guides, tickets and transactions we deal
with.
• Performing student excursions on regional level. My agency was the only chosen supplier by the Government to take
care for students and scholars excursion in the East part of Macedonia.
• Organise visit to international fairs such as INFACOMA, BUSINESS FURNIDEC, and international fair for constructive work in Belgrade, Sofia and Istanbul, etc.
• Contact individuals and groups to inform them of package tours
• Accompany clients to their apartments and hotels in Greece;
• Travel companion for bus tours to Hungary, Germany, Bulgaria, Romania, Montenegro and Greece;
• Answering inquiries, offering suggestions, providing a literature pertaining to trips, excursions, sporting events,
concerts and plays. inside and outside the property.
06.05.2011-20.10.2011
Multimedialen Centar Kanal 77 street Petta Partiska bb 2000 Stip
http://www.kanal77.com.mk/mk/index.php
Accounting administrative assistant and cashier for Radio Cafe restaurant
My duties include: • Performing accounting tasks such as preparing and submitting tax forms, coding documents,
compiling financial statements,
• Bookkeeping of all the outgoing and incoming invoices for the company.
• Payments of daily market, preparation of monthly reports
• Translation of business letters into English
• Issue invoices; perform calculations and drawing up of the daily travelling allowance.
• Making a business plan for Radio Cafe Kanal 77
International work experience in Germany
08.08.2010-01.11.2010
Stadthotel am Wasen (Hotel Garni)
Schlachthofstrasse 19, 70188 Stuttgart
www.stadthotelamwasen.de
E-Mail: info@stadthotelamwasen.de
Owner: Georg Holh
Front Desk Clerk
• Met the desk agents to get any pertinent information.
• Reviewed Front Desk logbook for any other information or incidents.
• Reviewed all arrivals noting any special requests or challenges.
• Re iewed all departures to ensure billing was correct.
• Assessed whether any guest relocation was necessary.
• Made sure all shifts were covered as scheduled, covered as necessary.
• Followed established key control policy.
• Ensured proper credit policies were followed.
• Ensured the proper completion of the desk agents AM/PM checklist.
• Handled guest situations as they arose in a calm professional manner.
• Assisted guests with services and requests.
• Performed all other duties as directed by immediate supervisors.
International work experience in USA
01/06/2009-30/09/2009 and again 01/06/2008-30/09/2008
Cabana Club, V.P LaRich Inc ( Mike business)
Jersey Shore Beach and Bordwalk- Runaway rapids Waterpark, Keansburg ( New Jersey) USA
Owner: Michael Richards and Victor Richards
155 9th Street. Belford, NJ. 07718
E-mail: vrich78@verizon.net Phone: (908) 902-5434
Restaurant and Hospitality service
manager for eateries ( restaurants)
• Greet the customers as they enter the store
• Tactfully and pleasantly deal with customers.
• Accurately and efficiently ring registers and maintain all cash at registers
• Count money in cash drawers at the beginning of the shifts to ensure that amounts are correct and there is adequate
change
• Maintain orderly appearance of register area and ensure supplies stocked
• Perform other task as assigned from time to time by the management of the store
• Employee Work Schedules,
• Inventory of Product,
• Daily Finances
• Customer Service and Satisfaction
KEY SKILLS AND COMPETENCES
Profoundly Talented and resourceful Hotel and Travel agency with more than four year
experience in assisting with guests with reservations, area locations and any other personal
needs they may have.
• Strong knowledge of the surrounding area and all recreational, hospitality and business
related information.
• Outstanding customer service skills and great ability to understand customers' needs.
• Strong decision making ability.
• Possess excellent organizational, communication and selling skills.
• Greatly technically proficient with computer skills.
• Exceptional ability to learn and work on multiple systems.
In-depth ability to follow instructionsand establish procedures.
• Profound ability to be proactively accessible and responsive to all customers, using a variety of methods, including physical availability on the floor, bulletin boards, and demonstrations.
• Superior spelling skills and ability to perform simple math operations (addition, subtraction,
multiplication, and division)
• Uncommon ability to take a creative and analytical approach to problem-solving.
• Excellent interpersonal skills and ability to communicate effectively with customers, other
team members and leadership.
• Deep understanding of department operations.
• Complete awareness of hotel trends and industry trends.
• Great knowledge in the use of security systems.
Huge knowledge of hotel services, local events and venues and transportation options.
• Dates (from - to) 01/09/2005-07/03/2010 • Name and type of organization University St. "Kliment Ohridski " - Faculty of Economics, Prilep /Macedonia providing education and training International Economy and Business http://www.eccfp.uklo.edu.mk/ • Title of qualification awarded Scholarship and High Greats on College • Level in national classification Bachelor degree