Kristina Rae Reyes

 Answer calls professionally and operates multi line phone system and directs calls to appropriate person or department.
 Answer questions about the organization and provide callers with address, directions and other information.
 Welcomes visitors, vendors, customers and job applicants in a courteous, professional manner and escorts them to the proper location.
 Arrange Driver’s schedule on a daily basis. Including Technician fieldwork schedule.
 Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard.
 Able to coordinate with all levels.
 Carry out other duties as reasonably required by management.
 Coordinating with company correspondence through e-mail and phone call.
 Comply with the regulatory requirements.
 Draft and distribute emails, correspondence memos and letters.
 Help co employee when they need assistance in the different
 Proper filing of administration documents.
 Manage daily Attendance of all employees and submit to Accounts Manager every end of the month.
 Update appointment calendars and schedule meetings / appointments of the General Manager.

 Establish rapport with the client.
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
 Providing a good quality of service to the clients.
 Walk customer through to place an order.
 Check status of the order and follow up with the status of deliveries from the courier.
 Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
 Organizing payments and processing refunds with confidentiality.
 Research required information using available resources.
 Follow standard processes and procedures of call flow.
 Identify and escalate priority issues per client specifications
 Redirect problems to appropriate resource.
 Organize ideas and communicate oral messages appropriate to listeners and situations.
 Follow up and make scheduled call backs to customers where necessary.

 Daily Issuance of Community Tax (CEDULA).
 Update daily and monthly records of tax payers.
 Proper filling of administration documents.
 Organizing and takes charge of records, correspondence, and related affairs, as for a company.
 Provide administrative assistance as needed.
 Computation of Monthly Delinquencies of non-paying clients and sends out notice.
 Submit Monthly Report to the City Treasurer.