Team Leader
MAGIC MEMORIES
Total years of experience :15 years, 2 Months
● Allocating jobs and workloads to individual staff members based on their ability.
● Implementing new initiatives and making sure all staff understand them.
● Giving prompt and accurate information on individual staff member performance.
● Making sure all tasks given to staff are done on time and to the required standard.
● Ensuring a clean, safe and friendly working environment for all team members.
● Ensuring that there is a certain level is slack in the system to cover busy periods.
● Managing any staff sickness levels and organising the necessary cover. Making sure that Health & Safety rules are strictly followed by all team members.
● Establishing team and staff targets as a reflection of the company's objectives. Providing accurate information to senior managers on key issues.
• Provide managerial functions like controlling, planning, motivating, directing and organizing events or activities that are relevant for company’s growth.
• Able to maintain steady work flow.
• Able to complete operational requirements by scheduling and assigning administrative projects while observing diligence.
• Performed field telephone calls, receiving and directing visitors, word processing, creating sales spreadsheets and presentations, and filings important documents.
• Managed to set targets of work output while motivating employees to improve work performance.
• Able to assist in recruitment and training of new resources.
• Hosted in explaining and persuading clients the benefits of magazine as a medium by using statistics on readership and viewing which resulted in buying advertising space for the magazine.
• Provided best solution for customers concerns which resulted for them to retain in using the service.
• Able to educate customers about their account plan benefits, billing inquiries as well as possible account restrictions.
• Able to exceed daily targets with quality and quantitative sales.
• Encouraged healthy competitions among co-employees.
• Assist customers about billing inquiries.
• Provided customer with updated information regarding their account.
• Provided customer information regarding the latest product promos.
• Assists customers in basic trouble shooting and service information of customer accounts.
• Committed in keeping short but clear communication towards the customer.
• Promotes company stewardship by establishing positive attitude and going the extra mile in terms of customer service.
• Performed checking the attendance of co-student workers in and out.
• Performed filing of records of their co-student worker’s punctuality.
• Maintained good attitude and healthy working environment with the co-employees and co-student workers as well.
• Committed in establishing good and open communication with the management.