Kritika Chawla

«Managed frontline corporate banking relationships, suppor
portfolio management.
«Designed personalized engagement strategies based on customer profiles, financial needs, and usage patterns to improve
g client acquisition, credit structuring, and ongoing

client satisfaction ensuring seamless service delivery
• Executed high impact cross border transactions, including Dividend Repatriation, Foreign Direct Investment, Demergers,
Joint Ventures, Letters of Credit & Bank Guarantees, Trade Finance and Cash Management Services
= Acted as primary point of contact for corporate clients and internal stakeholders including Credit, Rsk, Treasury,
Operations, and Compliance teams.
= Demonstrated strong process disci
simultaneously. e, confidentiality, & attention to detail while managing multiple client workflows

«Gathered and analyzed client business objectives and operational requirements, translating them into structured
documentation, process flows, and implementation-ready inputs.
«Coordinated cross-functionally to ensure timely execution of client requests while maintaining strict adherence to internal
policies and regulatory standards.
• Oversaw compliance with internal controls and regulatory requirements, ensuring adherence to internal policies across
client portfolios.
«Advised on complex, sensitive transactions ensuring 100% adherence to KYC/AML standards & market regulations within
strict regulatory timelines

Key Achievements:
Reduced average credit turnaround time by 25-30% by improving coordination between cred, legal, operations, and
compliance teams
Successfully onboarded 10+ new to bank corporate relationships, including KYC, account opening, documentation, &
limit setup within TATs
Managed and grew a corporate client portfolio of USD 10M+ in funded and non-funded exposures, delivering 10% YoY
revenue growth while maintaining strong asset quality

+ Executed end-to-end loan processing, ensuring
strict adherence to internal polices, risk frameworks, & regulatory
compliance
+ Coordinated closely with Credit, Operations, Risk, Collections, and Customer Service teams to ensure seamless loan
processing and issue resolution
+ Applied comprehensive product and policy knowledge to provide advisory support to stakeholders, proactively
addressing bottlenecks and reducing turnaround time (TAT) while consistently achieving quarterly mortgage sales of
INR 30 Cr, contributing 10%+ to overall team targets

• Marketing campaign: Increased customer awareness in targeted segments on banks digital platforms & new products
Conducted primary research with 100+ local shop owners, mapping consumer perception, and buying behavior
• Interact with targeted audience to analyze market data & report competitive industry trends to sales and marketing
management team and further identified customers to generate income through accidental & general insurance
~ participated in multiple workshops for understanding the insurance products offered & existing products in the market supporting classroom instruction for underprivileged students