Administrative Assistant
Eastbound Tourism LLC
Total years of experience :11 years, 4 Months
*Front office administration; Taking phone calls
*Keeping of attendance and maintenance of business files
*Meetings with travel agencies all over Dubai, Abu Dhabi
*Maintenance of social media accounts both for Eastbound and Taiwan Tourism Bureau
*Research and organization of news and travel-related information beneficial for the social media accounts.
*Taking phone calls; maintaining personal and business files; corporate record keeping for multiple entities; supporting marketing and strategic planning activities; note taking & creating documentation filing, retrieval of business and personal activities.
*Prepares and sends business and private correspondence.
*Maintains office services by organizing office operations and procedures, controlling correspondence primed by the Admin personnel; assigning and monitoring clerical functions.
*Maintains office efficiency by planning and implementing office systems, projects, and provides leadership within the organization.
*Participates in designing office policies by establishing standards and procedures; measuring results; making necessary adjustments.
*Maintains professional and technical knowledge by reviewing professional publications; establishing personal networks; participating in professional societies.
*Manages Office supplies and budget.
*Responsible for keeping all corporate documents
*Replying non urgent and urgent e-mail’s
*Assists technicians on the field in setting up AT&T services via phone by coordinating with other departments, analyzing
problems encountered, etc.
*Handles an average 60-80 calls per day in a timely and effective manner.
*Confer with customers by telephone to provide information about products and services and to edit orders.
*Keep records of customer and technicians’ interactions and transactions, recording details of inquiries, complaints, and
comments, as well as actions taken.
*Check to ensure that appropriate changes were made to resolve customers' problems.
*Refer unresolved customer grievances to designated departments or team leaders for further investigation.
• Provide assistance to employees regarding general human resources administrative matters.
• Provides administrative support in the preparation of correspondence, reports, schedules, confidential materials and
various employee issues.
• Handling email inquiries calls from employees with questions on benefits, payroll, and HR related topics.
• Support other team members in the provision of HR Services and promote an active exchange of information between
team members.
• Maintain quality standards in accordance with company procedures.
• Perform routine problem resolution for assigned processes
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