Krushna Nayak

Process : OTC (Order 2 Cash) & NCA Collections

Process : ARI (Assumed Reinsurance)

Order 2 Cash), handling accounts receivable process for US clients.
•Processing Credit payments, EFT (Electronic Funds Transfer) and Cash posting.
•Processing Interest charges on account holders for delayed payments.
•Work closely with escalated issues via phone and email.
•Handling tickets on account related issues.
•Block/Unblocking the credit limits by adding/removing the customer accounts from the State site.

NCA Collections:

•Sending Account Statement to the National Chain Customer for Past Due invoices.
•Reconciliation through Excel Reporting.
•Dispute management and quality check.
•Handling disputes, misapplication and Research on Accounts.
•Training and knowledge transfer to new on boarded candidate’s about the process.
•Involved on process improvement tasks

Associated with One Call Care Management process (USA).
•Resolving queries through the calls for VSG (Vendor Service Group) Process for US clients.
•Worked for Referral Process for Durable Medical Equipment as per the Clinic, Patient and Vendor request such as Insurance Companies like Sedgwick, Zurich, and Zenith.
•Creating Referral for patient in order to provide the Medical Equipment after verifying with the Insurance Company.
•Provide training to the new team members.
•Communicate clear instructions to team members with regards to the process.
•Listen to team members' feedback.
•Monitor team members' participation to ensure the training provided is being put into use and also to see if any additional training is needed.
•Manage the flow of day-to-day operations.
•Create reports to update the management on the team's progress.
•Distribute reports to the appropriate personnel
•Coordinate with internal and external customers