Guest Services Advisor
The Address Dubai Marina Hotel
Total years of experience :17 years, 1 Months
• Guests welcoming
• Dealing with guest enquiries
• Presenting high standards of Emaar group
• VIP treatment and guest relations
• Handling difficult situations and guest complaints
VIP check-ins and check-outs
- working with cashier (currency exchange, payments, deposits)
providing an excellent service to the guests
- assisting guests with restaurants and tours bookings
- dealing with guest requests and complaints
Reservations of airtickets
Dubai visa consulting
Amendments of existing reservations
fares quoting and finding the best options of travelling
Working with Russian and English customers
Direct sales and maintaining revenue
Providing high level of customer service
Hotel support in GDS/ADS
Meeting with key clients
Negotiating contracts with well-established hotels
Advertisement brochures translating
Online reservation consulting and booking
Working with Russian and foreign hotels
Business correspondence
Web sites monitoring
Ensuring all Rate Plans and Rate Categories are accurately created and maintained in GDS/ADS
SEO and creating content for web sites
Making a great experience of building team
Assisting Front Office Manager
Dealing with guests complaints and requires
Providing service on a professional way
Working under pressure
