Event and group tours coordinator
Manufaktoria - Children's city of career (kid's interactive education)
Total years of experience :18 years, 0 Months
organization and coordination of group tours ( from schools, kinder gartens and so on); elaboration and implementation scenarios for special events; sales of group tours and holiday colony vouchers; arranging and managing of participation and presentation of the company on the urban events
suggestion ideas and campaigns in order to increase income and customers flow and managing advertisement budget; collaboration with other team members to achieve the best results (designers, administrators etc). managing database. Help with events. implementation of new programs
suggestion ideas and campaigns in order to increase income and customers flow and managing advertisement budget; collaboration with other team members to achieve the best results (designers, administrators etc). managing database. Help with events. implementation of new programs.
organization and coordination group visits (groups from school, kindergartens and others children's institutes); managing all the aspects of a group visit; creating and implementing marketing campaign to increase sales of group tours and holiday colony vouchers; managing and arranging kid's staying in holiday colony, cooperation with mall management, security service and restaunt; managing birthday parties, coordinating several events at the same time; arranging and coordinating presentation of "Manufaktoria" in urban events and fairs; elaboration and implementation scenarios for kid's group parties; work with staff regarding following rules and corporate culture.
From 01/2012 to 03/2017 " Sberbank of Russia", Khabarovsk, Russia
(private banking sector, VIP-branch)
Function:
Coordination of VIP-client`s visits in our office, greeting and welcoming arriving customers in a polite and efficient manner, escorting them to meeting room service tea and coffee and other appropriate beverages.
Taking participation in corporate and VIP events including planning and creating scenarios. Presence at the VIP events and keeping all components of the event under control.
Sales of extra banking products., cross-selling of extra banking products, searching and attraction of new customers, conflicts resolution, service tea and coffee and other appropriate beverages, arrangement of the meeting with important external customers by order of the manager. Formation and updating of the customer base; reception and distribution calls: life support office organization; overseeing housekeeping in office; coordination control on cleaning
From 12/2009 to 12/2011 "Afrodita", Khabarovsk, Russia
(Private business, lingerie stores chain)
Function: Business Development Manager
The development and implementation of advertising campaigns for promotion of the retail store chain and increase sales; planning advertising budget; staff relations; education of shop assistants (including trainings on retail sales); interaction with programmer in part of improving trading software for optimizing the production process; recruitment and development of regular documents; interaction with suppliers; searching and attraction of new suppliers; banking activities; resolution of disputable situations with customers.
Achievements: Creating incentive system for the shop assistants, the introduction of non-cash payment in the stores, the development of internal regulations (employment contracts and job descriptions etc.) from the beginning, increasing the profit of one of the shops by 2.5 times, the development and implementation of corporate culture for workers, rules of conduct in a store etc.
From 08/2008 to 11/2009 "VSTK-Service" ltd., Khabarovsk, Russia
(wholesale and retail trade of paint and lacquer materials)
Function: Secretary
Reception and distribution of incoming calls, processing and distribution of incoming and outgoing correspondence, maintaining time sheet, preparation of orders and decrees of Directors. The duties of the personnel department, providing the office with necessary materials, interaction with the chiefs of departments.
search and customer acquisition, sale of advertising on television and radio channels. Selection and development of advertising packages with the wishes of customers, maintaining control over the production and placement ofadvertising for the client.
Implementation of sales, clearance sales area, control the accuracy and the correct registrations price lists, customer service, conflict resolutions with clients.
The duties of cashier, working with the encashment of funds.
