Deputy Manager- Retail Sales
Bharat Petroleum Corporation Ltd
مجموع سنوات الخبرة :15 years, 11 أشهر
♦ To focus continuously on the customer needs and ensure these needs are fulfilled for both the dealers and final customer. Maintain customer service and housekeeping standards at retail outlets.
♦ Train the dealers and their DSMs to ensure optimum performance of retail outlet.
♦ Assist the dealers in merchandising to create brand development and enhance value through loyalty programs.
♦ Develop the retail network upgradation plan keeping in mind the future business potential of retail outlet.
♦ Forecast sales potential for new Retail outlets and provide economic assessments of proposals.
To canvass for business from corporate clients and fleet owners along with dealers.
♦ Heading a network of over 55 retail outlets in 3 districts of Punjab and improve efficiency of them.
♦ Effectively planned & executed Market-wise Sales Promotion Events and non-fuel initiatives at Retail Outlets.
♦ Organized customer meets as part of customer education and brand building exercise
♦ Carried out revenue district analysis to evaluate and strengthen network.
♦ Dealt with various government authorities for smooth functioning of existing dealerships and obtaining NOCs for new retail outlets
♦ Identifying and prepared feasibility study on un-represented/under represented stretches for new Retail Outlet commissioning. Up-grading facilities after identifying strategic sites for sales enhancement.
♦ Enrolling new & existing customers in loyalty programs through Smart Fleet and Petro Cards
♦ Ensured regular inspections including stock check, safety checks, quality check, service standards and housekeeping.
Acted as an interface between dealers & vendors to ensure minimum downtime of hardware at outlets and zero dry outs
♦ Led supply & distribution of Motor Spirit, Diesel and Kerosene to over 200 retail outlets, distributors covering 10 districts ensuring NIL dry outs
♦ Managed Daily Stock Reconciliation & Loss-Gain Analysis in SAP
♦ Deftly handled bulk receipts and dispatches via rail, road and pipeline
♦ Imparted training to workmen & tank lorry crew about safe operating practices
♦ Efficiently installed & commissioned Fire Engine & Vertical Turbine Pump by laying new pipeline on an underground tank of motor spirit at Udaipur Depot
♦ Ensured proper coordination with different stakeholders like Vendors & Commissioning Team to get the desired results
Credited for attaining operational product gains in High Speed Diesel & Superior Kerosene Oil against targets of nil loss
Completed Mechanical Engineering from one of the most reputed Institutes of India.