Customer Relations Consultant cum Personal Assistant to the CEO
Diamond Developers Co. Ltd
Total years of experience :7 years, 11 Months
Diamond Developers Co. Ltd.
April 2007-Present ( 5 years and 1 month)
Dubai, U.A.E. Position: Customer Relations Consultant cum Personal Assistant to the CEO
Responsibilities: • Facilitates hand-over of the completed flats to investors
• Facilitates the Property Transfer
• Receive and assist client's complaints either in person, phone call or email
• Prepare the Ownership, Payment and Key Certificates
• Prepare the No Objection Certificate for any required modifications in the unit
• Prepare Sales Agreements, Preliminary Agreements and Reservation Forms
• Coordinate with the site representative for construction updates, site inspections and rectifications
• Send mail merged notifications relating to handover, update for new laws, and other pertinent reminders
• Update Client's Database from time to time
• Liaise between clients, site engineers and office personnel for any issues in the unit
• Prepare Reports to be submitted to the CEO
• Receive and Screen Calls for the CEO
• Assist CEO by checking his emails, drafting and sending them on his behalf and filing of his important documents
• Manage the CEO's calendar of day to day meetings
• Assists the Administration Manager by overlooking/supervising office personnel with their day to day duties
• In-charge of sending out memos relating to any new procedures/announcement from the management
Diamond Developers Co. Ltd.
September 2005-March 2007 ( 1 years and 6 months)
Dubai, U.A.E. Position: Personal Assistant to the CEO
Responsibilities: • Arrange Daily Meetings
• Check emails for new business proposals
• Prepare and send business correspondence to partners, investors and other related government agencies
• Arrange flights for the CEO's business trips
• Arrange venues for corporate meetings
• Receive phone and email inquiries
• Prepare Sales and Progress Reports
• Filing of important documents
Diamond Investments L.L.C.
June 2005-August 2005 ( 2 months)
Dubai, U.A.E. Position: Administrative Assistant cum Receptionist
Responsibilities: • Greet Customers upon arrival in the office
• Answer phone calls
• Send reminders through fax or email
• Assist Customers with queries such as office location, project name, project status, etc.
• Prepare documents such as contracts, certificates and other business correspondence to be sent through courier
• Responsible in drafting the templates for the Memos, Minutes of the Meeting, Fax, Task List, Call Log, Daily Time Table
• Responsible in taking the Minutes of the Meeting
• Responsible in preparing the list of the required stationeries for the week
• Filing of relevant documents such as Sales Reports, Progress Reports, Incoming and Outgoing Correspondence, Call Log and Daily Time Table
• Receive magazines and ensure that the company's advertisements are included
• Assist the HR manager in sorting CVs, calling job applicants for interview and following up those who were hired
• Assist the HR manager in looking after the staff's attendance and performance
Bacolod City Tourism Office
July 2004-April 2005 (9 months)
Bacolod City, Philippines Position: Secretary cum Tour Guide
Responsibilities: • Receive guests
• Receive phone calls
• Prepare and facilitate Itineraries and Tours
• Facilitate Reservation for meetings in hotels
SKILLS AND ATTRIBUTES
• Fluent English, both verbal and written
• Enthusiastic, self-motivated and capable of working on own initiative.
• Disciplined and used to managing situations with integrity.
• Sharp awareness of public relations and the importance of company image.
As a graduate of Mass Communications, I have gained proper knowledge and skills on the different types of media communication such as the newspaper, television, radio and even theatre. This educational attainment, coupled with years of experience in Customer Service and Administration has enhanced my strong communication skills, one key attribute that is very important in everyday's dealings.