General Manager-Sales
CU Air Conditioning Industries LLC
Total years of experience :15 years, 5 Months
• Working towards business turnaround, identifying critical issues, preparing business strategy
• Generating new leads, improving customer service experience and converting more leads leading to increased sales
• Overseeing daily business, sales & operations
• Develop strategic plans for growth, product development and increased revenues
• Preparing and managing budgets
• Review and improve organizational effectiveness by developing processes in application and consulting sales, overseeing employees, partners and establishing a highly motivated work environment
• Training managers and other staff
• Seeking out opportunities in other markets (export) for expansion and growth by developing new business relationships
• Conducting interviews, hiring employees
• Evaluating performance and productivity
• Analysing accounting and financial data
• Providing guidance and feedback to service and operations for their smooth function
• Leading brand promotion, conducting technical seminars
• Generating reports and making presentations
• Commenced as a SENIOR SALES ENGINEER.
• In 2015, promoted to the role of ASSISTANT SALES MANAGER.
• In 2016, promoted to the role of COUNTRY MANAGER - EUROCLIMA QATAR.
SALES MANAGER (HEAD OF SALES) - EUROCLIMA QATAR
Responsibilities:
• Lead day to day sales and operational functions, including the service department.
• Prepare budgets and corporate sales plans, price lists, discounts, delivery terms and sales quotes.
• Secure orders through contractors to achieve annual sales target.
• Manage key supplier / vendor relationships and negotiations, based locally as well as internationally.
• Provide leadership and supervision for technical and sales staff.
• Undertake product development initiatives, including coordinating promotions, events and conferences.
• Coordinate and facilitate the company’s customer service standards.
Major Achievements:
• In addition to overseeing sales, provided technical expertise to the service department to resolve escalated issues.
• Consistently led strong sales of products, ensuring high turnover and ongoing brand / market leadership.
• Developed and implemented a number of highly effective strategic marketing and promotional initiatives, including utilisation of social media.
• Instrumental in leading and managing a wide range of high profile and complex projects throughout Qatar. Key examples are included in Appendix One.
SENIOR SALES ENGINEER / ASSISTANT SALES MANAGER 2013 - 2015
Responsibilities:
• Develop strong commercial relationships and networks with new and existing customers.
• Lead key account management and new business development.
• Lead business and sales presentations, demonstrating a comprehensive knowledge of the product range.
• Negotiate directly with clients in regards to price, service level agreements and contract terms.
• Analyse sales figures and develop new sales initiatives to gain further clients.
• Proactively solve any issues directly or indirectly involving customers and the sales process.
• Ensure monthly targets are exceeded and the regular sales cycle is maintained.
Major Achievements:
• Due to exceeding sales target by 20% in 2014, was promoted to Assistant Sales Manager in 2015.
• Highly effective in promoting core products as well as value-add opportunities, successfully increasing overall turnover and contributing to company growth.
• Commenced as a SERVICE SALES ENGINEER.
• In 2012, promoted to the role of APPLICATION ENGINEER.
• In 2013, promoted to the role of CONSULTING SALES ENGINEER.
CONSULTING SALES ENGINEER
Responsibilities:
• Provide technical support to consultants during the design and concept stage of various projects.
• Assist sales engineers in selling and marketing HVAC products.
• Develop consultant database based on requirements of HVAC product selections.
• Build and maintain strong relationships with the key consultants and clients and identify opportunities to increase support offerings.
Major Achievements:
• Received numerous customer and managerial commendations for providing a consistently high standard of support and service.
APPLICATION ENGINEER
Major Achievements:
• Awarded further responsibilities for training new engineers on application engineering basics.
• Recognised by management for ongoing performance excellence through monthly reporting, exceeding issuance of quotations by over US$110mn annually, and establishing rapport with the contractors by providing timely support and meeting given deadlines.
SERVICE SALES ENGINEER
Major Achievements:
• Actively sold repair works, retrofits, new installations and service annual maintenance contracts (AMCs) for chillers, air handling units, fan coil units, roof top package units, ducted split units, window, split and for the full range of DX products.
• Successfully generated and managed the services business within the assigned territory, by judiciously using resources, costs and manpower to ensure customer satisfaction and achieve service sales targets.
Major Achievements:
• Successful at achieving and exceeding set KPIs and business development targets.
• Maintained and expanded an existing client base within a very competitive market.
• Demonstrated innovative problem solving skills with the ability to generate workable solutions and resolve complex issues.
Major Achievements:
• Successfully moved from Trainee Sales Engineer to Sales Engineer.
• Consistently exceeded personal targets and KPIs based on regular performance reviews.
• Ensured all activities were carried out professionally, using best practise systems and processes.
66.38% Grade awarded in the Project work: Excellent (80%) Topic - Effect of China’s Export on Indian Economy About the university NMIMS GA-SCE: •A top ranked deemed university in Mumbai, India, granted graded autonomy by the University Grants Commission (UGC) •Accredited by the National Assessment and Accreditation Council (NAAC) with 3.59 CGPA & Grade A+ rating
a number of high level grades including: •Engineering Drawing •Engineering Mathematics III •Machine Drawing •Theory of Machines I •Fluid machines and systems •Mechanical Engineering Design I