Kumar Krishnan

• Customized and confgured ITSM modules: Incident, Service Request, Problem,
Change, Service Catalog, Asset Management, and Reporting.
• Designed and deployed workfows, custom forms, templates, and dashboards in
ManageEngine ServiceDesk Plus based on business requirements.
• Implemented integrations with third-party tools and systems, including monitoring
platforms, automation engines, and IT asset databases.
• Delivered end-to-end on-boarding and product implementation for enterprise clients
across global regions.
• Applied ITIL-aligned best practices in service delivery, SLAs, and process
standardization.
• Collaborated with cross-functional teams to resolve escalated tickets and improve
response time.
• Proactively supported clients to enhance satisfaction, drive adoption, and reduce
churn.

• Planned and monitored projects, liaised with clients regarding specifcations, drawings,
and cladding work, and ensured a clear understanding of contract scope and billing.
Third-Party Integration
(Monitoring, CMDB, Asset
Tools, APIs)
• Managed material procurement and coordinated project schedules. and executed
insulation projects based on technical layouts.

• Supervised structural fabrication and roofng projects.
• Monitored sub-contractors to ensure quality control, timely project delivery and
optimal performance.