Kumari Pinki

1 . Directed end-to-end requirement strategy strictly aligned with SOC operations,
ISO 27001 frameworks, and enterprise security goals.
2. Translated complex regulatory mandates into Agile user stories and served as
primary liaison for Engineering/QA teams.
3. Governed overarching UAT cycles, increasing development velocity by 20% and
expediting final sign-offs.

• Lead end-to-end requirement strategy aligned with SOC operations, ISO 27001 standards, and enterprise security
objectives.
• Translate complex regulatory mandates into Agile user stories while acting as a key liaison between business,
engineering, and QA teams.
• Govern UAT cycles and Agile processes, improving development velocity and accelerating delivery timelines.
• Ensure full compliance coverage by maintaining robust traceability between regulatory requirements and implemented
features.
• Facilitate Agile ceremonies across multiple scrum teams, driving collaboration, transparency, and continuous
improvement.
• Lead SOC 2 compliance readiness initiatives and implement standardized requirement frameworks adopted across
engineering teams.

1. Championed Agile delivery by partnering with developers to structure sprints and
automate Health and Motor Insurance workflows.
2. Authored As-Is/To-Be process flows and comprehensive BRDs, identifying
critical gaps for RPA implementation.
3. Led UAT execution and defect triage, delivering automation solutions that
reduced manual effort by 30-40%.

Business Analyst with hands-on experience in Automobile and Health Insurance domains, specializing in process automation using RPA to improve operational efficiency, accuracy, and compliance. Proven ability to work closely with business stakeholders, operations teams, and RPA developers to identify automation opportunities and translate business requirements into scalable automation solutions.

Key Responsibilities & Contributions:
• Analyzed end-to-end insurance processes including policy issuance, endorsements, claims processing, renewals, underwriting, and premium calculations for automobile and health insurance.
• Identified manual, repetitive, and rule-based processes suitable for RPA automation, delivering cost savings and reduced turnaround time.
• Gathered and documented business requirements, process flows (AS-IS / TO-BE), and functional specifications for RPA bots.
• Worked with RPA tools (UiPath / Automation Anywhere / Blue Prism) to support bot design, development, testing, and deployment.
• Created Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Process Design Documents (PDD), and User Stories.
• Collaborated with compliance and audit teams to ensure automation aligned with insurance regulations, data privacy, and security standards.
• Supported UAT, validated bot outputs, handled exception scenarios, and ensured smooth production releases.
• Monitored bot performance post-deployment and worked on process optimization and continuous improvement.
• Acted as a bridge between business users, IT, RPA developers, and QA teams in an Agile/Scrum environment.

Tools & Skills:
• Insurance Systems, SQL (basic data validation), Excel, Jira, Confluence
• RPA: UiPath / Automation Anywhere / Blue Prism
• Process Mapping, Stakeholder Management, UAT, Agile Methodology

Accountabilities:
• Championed Agile delivery by partnering with developers to structure sprints and automate Health and Motor Insurance
workflows.
• Authored As-Is/To-Be process flows and comprehensive BRDs, identifying critical gaps for RPA implementation.
• Led UAT execution and defect triage, delivering automation solutions that reduced manual effort by 30-40%.
• Conducted stakeholder workshops to elicit, validate, and sign off on business and functional requirements.
• Created wireframes and functional specifications for new automation modules, ensuring alignment with business
objectives.
• Reduced manual processing effort by 30-40% through strategic RPA automation design and implementation.
• Delivered all sprint deliverables on time with zero critical defects in production post-UAT.

Business Analyst with experience working on SaaS-based accounting and financial management products, similar to Zoho Books, supporting end-to-end product lifecycle from requirement discovery to release. Strong in translating customer and business needs into scalable, user-centric product features.

Key Responsibilities & Contributions:
• Collaborated with product managers, engineering, QA, and UX teams to define and deliver features for a cloud-based accounting SaaS platform.
• Gathered and documented requirements for core modules including invoicing, billing, expenses, taxation, payments, bank reconciliation, reports, and compliance.
• Conducted customer and stakeholder interviews to identify pain points and improve product usability and adoption.
• Converted business needs into user stories, acceptance criteria, wireframes, and functional specifications.
• Worked in Agile/Scrum environment, managing backlog grooming, sprint planning, and requirement prioritization.
• Supported multi-tenant architecture requirements, role-based access control, and subscription-based pricing models.
• Partnered with QA teams to prepare test scenarios, support UAT, and validate feature functionality before release.
• Analyzed product usage data and customer feedback to recommend product enhancements and process improvements.
• Ensured product compliance with regional tax rules (GST/VAT), audit requirements, and data security standards.
• Supported API integrations with payment gateways, banks, CRM, and third-party applications.

Tools & Skills:
• Jira, Confluence, SQL (basic), Excel, Postman
• Agile / Scrum, Product Backlog Management
• SaaS Product Analysis, API Integration, UX Collaboration

1 . Drove requirements gathering for a SaaS accounting platform, covering SME
invoicing and ledger management.
2. Translated complex financial workflows into highly scalable API-driven
deliverables and orchestrated seamless UAT cycles.

• Drove requirements gathering for a SaaS accounting platform, covering SME invoicing and ledger management
functionalities.
• Translated complex financial workflows into scalable, API-driven solutions and defined frontend-backend integration
requirements.
• Orchestrated UAT cycles for feature releases, coordinating effectively across development, testing, and business teams.
• Authored product backlog items, user stories, and acceptance criteria aligned with Agile methodologies.
• Managed project timelines, tracked milestones, and ensured clear stakeholder communication and status reporting.
• Contributed to successful product launches and improved efficiency by streamlining API documentation, reducing
development rework.

• Led a cross-functional BA team on critical engagements, delivering high-quality BRD/FRD and process documentation.
• Facilitated workshops and requirements elicitation sessions with global stakeholders to capture business needs.
• Reviewed and ensured quality of deliverables produced by junior team members.
• Managed project scope, change requests, and maintained end-to-end traceability from business requirements to
technical solutions.
• Mentored and guided junior BAs, improving team capability, documentation standards, and delivery speed.
• Recognized with Employee of the Month for excellence in project delivery.

1. Directed a cross-functional BA team across high-stakes
engineering precise BRD/FRD and process documentation. engagements

• Spearheaded business analysis via workshops for global brands (Xcoins, CHSC); architected wireframes and managed
impact analyses.

1. Spearheaded business analysis via workshops for global brands
CHSC); architected wireframes and managed impact analyses. (Xcoins