KUMAR D'CRUZ SAMSON

ROLE & RESPONSIBILITIES

To process requests for services from internal customers and stakeholders, manage people, systems and processes for provision of requisite services in a timely manner by negotiating and entering into commercial and contractual relationships with third party Service Providers and/or Contractors, while assuring service contracts comply with industry best practices, service standards and customer requirements.

Main roles and responsibilities include:

People
 Regularly review and plan work with the team
 Continually coach the team to improve functional knowledge and skills
 Ensure team has at least 2 formal performance reviews per year
 Manage performance, both good and poor performance
 Spot talent in the team and ensure it is developed
 Robust people development and succession plans
 Celebrate success with team
 Arrange formal and on-job training for the team

Customer
 Solicit Customer Feedback at regular intervals, record the same, review and take necessary actions:

 Renewal of Service Contracts shall be done only after obtaining positive Customer Feedback. Where feedback scores are “Fair”, “Satisfactory” or “Not Satisfactory”, Commercial shall take necessary action to retender the services for appointing new contractors, monitor and action.
 To obtain Customer Feedback once in 3 months for all existing service contracts.
 Ensure contract performance, obtain Customer Feedback at the end of a project, especially on all property contracts
 Address, solve customer complaints and maintain “Customer Complaints Register”
 Take immediate corrective action within the timeframe as provided in the policies and procedures
 To maintain “Action Taken Report” on all customer complaints

Operation
 Plan, organize, and manage procurement of services through the team
 Ensure that an efficient and up-to-date document management system is in place
 Design and progress reporting related to the procurement function for higher management
 Develop, review, revise as applicable, and manage the organizations procurement service policies, procedures, standards, and strategies, ensuring transparency, fairness, impartiality, and confidentiality
 Ensure that vendor selection is in accordance with the criteria specified in the Policies and Procedures
 Ensure that customer requirements are elicited correctly and bids are invited accordingly
 Make sure that the contractors are prequalified before bid invitations
 Ensure that proposal, bidding, and negotiation process adhere to codes of conduct and policies and procedures and ethical considerations.
 Develop and measure key performance indicators to determine and improve the effectiveness of procurement
 Contracts and service orders are drafted in accordance with the customer requirements and industry best standards
 Ensure that at all times service contracts are renewed prior to expiry of the term
 Audit recommendations are adhered to and acted upon

Finance
 Carry out analysis on major service contracts for ways and means to achieve cost savings
 Ensure that contract awards are within the approved budgets allocated
 Manage budgets and cost controls for the department taking corrective action where necessary to bring costs in line with targets
 Drive efficiency in the department and identify and eradicate unnecessary costs.
 Put forward new ideas and processes to manage resources and improve profitability

FELICITATIONS & AWARDS
2014 ô Exceeding Expectation and Exceptional Service to the Business

2012 ô Best Team Player Award

2012 ô Marketing Department felicitations for successfully organizing the tendering and award functions of Advertising & Communication contract

ROLE & RESPONSIBILITIES

 Preparation of contractual comments on Prime Contracts/ Sub Contracts
 Application for Contract deliverables, review conformance to contractual requirements and submittal to client and monitoring validity
 Preparation of Service Orders/ Sub Contracts, Amendments/Adjustment Orders to Sub Contractors/ Service Providers
 Review /Check/Process Invoicing/Payment Applications to clients
 Contract performance tracking, update/ feed-back to management
 Review/ Check/ Process Sub Contractors’ Invoices & Payment Requests (PRQ) in compliance with Company procedures and S.O./S.C. Terms &Conditions
 Review/ Comments on Contractual MOU/TOA/ Incoming and outgoing correspondence
 Review tender documents for risk assessments and propose suitable risk mitigation measures.
 Contract summary presentation to project management team of responsibilities, liabilities, opportunities and risks prior to contract commencement

ACHIEVEMENTS

 Professional contracts
 Customer satisfaction


TRAINING & DEVELOPMENT

2011 􀂉 Insurance Risks: Organizer- Munich RE Reinsurance and GIC

2011 􀂉 ISO Quality Management System: Organizer- IMCO

ROLE & RESPONSIBILITIES

 Identify business opportunities, Obtain approvals, Expression of interest
 Prepare Teaming/ Sub Contract Agreements for Solicitations
 Preparation of proposals for RFP/RFQ/RFI including Project Execution Plan, QA/QC Plan, Resources/ Manpower Mobilization Plan, Safety Plan etc.
 Requests for Quotations to Vendors/Sub Contractors
 Bid evaluation
 Negotiation with vendors
 Purchase Orders/ Service Order/ Sub Contracts
 Evaluation/Selection of Suppliers/ Sub Contractors
 Logistical arrangements
 Customs/Ports clearance coordination
 Coordination with appropriate Departments for delivery of goods and services to clients
 Client coordination/ Customer service

ACHIEVEMENTS

 New business partners
 New customers
 Costs savings
 Customer satisfaction

ROLE & RESPONSIBILITIES

 Preparation of Pre-qualification documents
 Request for Quotes for tenders
 Estimation assistance for tendering
 Preparation of Tender documents
 Bid invitations for subcontracts
 Drafting subcontract agreements
 Prepare comprehensive Monthly Management Reports, Labour & Subcontract Cost Reports.
 Compile, analyze and report the actual projects costs against budget allocations or projections

ACHIEVEMENTS

 New vendors/subcontractors
 Costs savings

TRAINING & DEVELOPMENT

2008 􀂉 ISO Quality Management System, Organizer - DNV Kuwait

ROLE & RESPONSIBILITIES

 Business Development
 Sales monitoring
 Coordination with principals and clients
 Business correspondence to clients and principals
 Follow up on Purchase Orders, Quotations, Invoices and payments from clients

ACHIEVEMENTS

 New business partners
 New customers
 Costs savings
 Relationship management with banks